Customer Service Representative

SalesBizLab We are seeking a passionate and dedicated Customer Service Representative to join our dynamic team. As a vital part of our organization, you will be the frontline support for our customers, ensuring that their experience with our company is positive and memorable. Your primary goal will be to assist customers with inquiries, resolve issues, and provide comprehensive information about our products and services.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Dallas,TX

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat promptly and professionally
• Resolve customer complaints and issues with patience, empathy, and understanding
• Provide accurate information about products, services, and company policies to customers
• Maintain and update customer records in the database efficiently and accurately
• Identify and escalate priority issues to the appropriate departments when necessary
• Gather customer feedback to help improve products and services offered
  
  

Requirements:

• High school diploma or equivalent; associate degree or higher preferred
• Proven experience in a customer service role or similar capacity
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to work in a fast-paced environment while maintaining attention to detail
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
  
  

Bonus Points:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan with company match
• Professional development opportunities
• A dynamic and collaborative work environment
  
  

Powered by JazzHR

dJ77lQ2i4L