What are the responsibilities and job description for the Call Center Representative position at Sales Match?

Job Title : Remote Call Center Representative

Job Description :

We are seeking a work from home Call Center Representative to provide high-quality customer support through inbound and outbound calls. In this fully remote role , you will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience. If you are a strong communicator, enjoy problem-solving, and excel in a fast-paced environment , this is a great opportunity to work from home while growing your career.

Key Responsibilities :

Answer inbound calls and assist customers with questions, orders, and service requests .
Make outbound calls to follow up on customer inquiries or provide additional support.
Troubleshoot and resolve customer concerns with a professional and friendly attitude .
Accurately record interactions and update customer information in the system.
Meet performance metrics, including call resolution time and customer satisfaction .
Stay informed on company policies, products, and promotions to assist customers effectively.

Required Qualifications :

High school diploma or equivalent.

1 years of experience in call center, customer service, or phone-based support .

Strong verbal communication and active listening skills.

Ability to multitask and work in a fast-paced, high-volume call environment .

Familiarity with call center software and CRM systems (e.g., Salesforce, Five9, Zendesk) .

Preferred Qualifications :

Experience in remote call center environments or customer support roles .

Bilingual abilities are a plus.

Strong problem-solving skills with a customer-first approach .

Compensation & Benefits :

Hourly Pay : $20 - $28 per hour (based on experience).

Benefits : Health, dental, vision, 401(k), and paid time off.

Work-Life Balance : 100% remote position with flexible hours.

Career Growth : Training, development programs, and performance-based bonuses.

Additional Information :

Must be legally authorized to work in the U.S.

Fully remote position work from anywhere in the U.S.

Weekend and evening shifts may be available based on business needs.

Salary : $20 - $28

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