What are the responsibilities and job description for the Call Center Representative position at Sales Match?
Job Title : Remote Call Center Representative
Job Description :
We are seeking a work from home Call Center Representative to provide high-quality customer support through inbound and outbound calls. In this fully remote role , you will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience. If you are a strong communicator, enjoy problem-solving, and excel in a fast-paced environment , this is a great opportunity to work from home while growing your career.
Key Responsibilities :
- Answer inbound calls and assist customers with questions, orders, and service requests .
- Make outbound calls to follow up on customer inquiries or provide additional support.
- Troubleshoot and resolve customer concerns with a professional and friendly attitude .
- Accurately record interactions and update customer information in the system.
- Meet performance metrics, including call resolution time and customer satisfaction .
- Stay informed on company policies, products, and promotions to assist customers effectively.
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Additional Information :
Salary : $20 - $28
