What are the responsibilities and job description for the Support Operations Specialist position at Sales Match?
Job Description
Job Description
Job Title : Support Operations Specialist Job Description :
We are looking for a work from home Support Operations Specialist to help streamline processes, optimize support workflows, and ensure a seamless experience for customers and internal teams. In this role, you will analyze operational challenges, provide solutions, and support the efficiency of service delivery. If you have experience in customer support operations, process improvement, or administrative support , this is a great opportunity to grow your career while working remotely.
Key Responsibilities :
- Support day-to-day operations by ensuring efficient workflow management .
- Assist in optimizing customer support processes, tools, and reporting .
- Track and analyze performance metrics to improve service quality.
- Collaborate with internal teams to identify bottlenecks and process improvements .
- Manage and maintain support documentation, training materials, and knowledge bases .
- Ensure proper use of CRM and support software (e.g., Salesforce, Zendesk, HubSpot) .
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Salary : $55,000 - $80,000
