What are the responsibilities and job description for the Machine Learning Engineer (Architect - Search & Knowledge Graphs) position at Salesforce.com, Inc.?
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Job Category : Software Engineering
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Machine Learning Architect - Search & Knowledge Graphs
Salesforce is seeking a visionary Machine Learning Architect to lead advancements in intelligent Search and Knowledge Graph solutions within our Einstein Foundation team. Do you want to build next-gen Generative AI platforms for Empowering Enterprise Wide Knowledge Discovery , Accelerating AI with Knowledge Driven Context , Human Like Understanding of Relationships and Context using Knowledge graphs ?
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
This role is pivotal in redefining how we enable innovative, knowledge driven experiences across Salesforce's next-gen AI products. As an authority in Search, Knowledge Graphs, and Large Language Models (LLMs), you will drive the evolution of Salesforce's AI systems with innovative retrieval, representation, and context expansion technologies that serve millions of users globally.
The Team
Our Einstein Foundation team is an interdisciplinary mix of machine learning engineers, data scientists, and software engineers working collaboratively to build adaptive, context-aware systems that elevate customer interactions and insights. Our team values innovation, multi-functional collaboration, and a commitment to scaling AI driven customer success solutions.
The Role
In this role, you will architect and drive the development of intelligent Search and Knowledge Graph solutions at scale, integrating the latest advancements in machine learning, LLMs, and vector databases. You will be responsible for leading the end-to-end AI lifecycle, from conceptualization through production, focusing on scalable search and retrieval architectures optimized for enterprise use cases. As a motivated leader with a point of view, you will define standard methodologies and collaborate closely with Product Managers, Data Scientists, and Research teams to shape and deliver groundbreaking AI experiences.
What You'll Do :
- Lead the Architecture of Sophisticated Search & Knowledge Graph Solutions : Architect and implement end-to-end, large scale search and retrieval solutions that demonstrate Knowledge Graphs and are optimized for high-performance, multi-tenant environments.
- Develop Intelligent Retrieval Pipelines : Innovate hybrid retrieval pipelines combining semantic, vector, and symbolic search to improve contextual relevance, speed, and accuracy in knowledge driven AI applications.
- Optimize and Automate Search Systems : Enhance system efficiency through automation in demand forecasting, configuration, and proactive monitoring, driving real time search optimization.
- Collaborate Across Teams for AI Driven Product Innovation : Work closely with multi-functional teams, including Product Managers, Knowledge Engineers, and ML Researchers, to assemble requirements and translate them into scalable, innovative search and retrieval solutions.
- Pioneer Search and Knowledge Graph Innovations : Guide discussions on emerging technologies and advancements in vector search, graph embeddings, and knowledge augmented retrieval, valuing continuous innovation.
Required Skills :
Preferred Search & Knowledge Graph-Specific Skills :
Additional Preferred Skills :
If you're an industry leader passionate about Search, Knowledge Graphs, and innovative AI, and eager to make an impact at the world's #1 CRM company, we'd love to meet you!
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
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