What are the responsibilities and job description for the Principal Solution Engineer - Outsourced Service Provider (OSP) position at salesforce.com, inc.?
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Job Category : Sales
About Salesforce :
We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Overview :
Do you want to be part of an outstanding team that is selling into the world's top organizations? Come join us at the Salesforce Solution Engineering team! Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions, then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting, and technology is used every day to drive innovation.
The Solution Engineer must have a strong desire to demonstrate their technical and / or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.
Team Overview - Outsourced Service Provider (OSP) :
The Outsourced Service Provider (OSP) Program is a strategic initiative aimed at leveraging the Salesforce platform to empower OSP Customers in delivering outsourced services at scale. This program's success hinges on strong relationships, technical expertise, and the ability to communicate the transformative potential of Salesforce's platform in an outsourced services model.
Responsibilities :
- A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines.
- Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
- Business Problem Solving : Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
- Innovation Management : Bring focus to a client's decision-making process by communicating and evaluating solution options, and driving consensus among key collaborators.
- Connect Experiences : Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
- Solutioning is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive, and Professional Services team with the discovery, analysis, and ultimately the recommendation of strategic solutions for the customer.
- Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives.
- Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.
- Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
- Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy.
- Develop and deliver the story of the customer experience aided by Salesforce technologies.
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
- Ability to travel based on territory alignment and region.
Required Qualifications :
Preferred Qualifications :
Accommodations :
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Posting Statement :
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
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