salesforce.com, inc. is hiring: Engagement Director (Telecommunications & Media)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category : Customer SuccessAbout Salesforce : We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Overview of the Role : Engagement Directors play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. They drive delivery of the expected outcomes for each engagement and are recognized as business contributors and industry specialists.Your Impact : Deliver high client satisfaction (CSAT) by consistently meeting / exceeding goals and metrics.Ensure business value is realized for each customer engagement.Bring standard methodologies to each engagement through deep platform expertise.Positively impact client Services renewals by aligning customer success with professional services roadmap.Align closely with Account and Services Sales team by leading pre-sales activities.Manage multiple strategic clients simultaneously.Act as an advisor on complex issues and engagements.Required Qualifications : 7 years of direct experience delivering and / or overseeing solutions on the Salesforce Platform.10 years' experience delivering consulting services, including team leadership.Degree or equivalent relevant experience required.Ability to travel; up to 50%.Preferred Requirements : 7 years' operating in a pre-sales environment.7 years of enterprise-level project or program management experience.Salesforce Application and / or System Architect certifications.Extremely strong written and verbal communication skills.Note : By applying to the Engagement Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume.Accommodations : If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement : At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.For New York-based roles, the base salary hiring range for this position is $200,300 to $290,500. For Illinois based roles, the base salary hiring range is $183,600 to $266,300.#J-18808-Ljbffr

Salary : $183,600 - $266,300