What are the responsibilities and job description for the Salesforce Solution Architect - Public Sector (Service Cloud and Experience Cloud) position at salesforce.com, inc.?
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Job Category : Customer Success
About Salesforce :
We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and / or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace.
YOUR IMPACT : Responsibilities
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company's largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails :
- Serve as a trusted advisor to the client.
- Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise.
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
- Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.
- Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution.
- Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.
- Review and correct project / program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Drive a program vision while advising and articulating program / project strategies to enable technologies including the Salesforce platform.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
PUBSEC APPENDIX
Accommodations
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Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce
does not accept unsolicited headhunter and agency resumes.
Salesforce
will not pay any third-party agency or company that does not have a signed agreement with
Salesforce
Salesforce
welcomes all.
For Washington D.C based roles, the base salary hiring range for this position is $128,300 to $217,200. For Maryland based roles, the base salary hiring range for this position is $128,300 to $217,200. For Illinois based roles, the base salary hiring range for this position is $ to $.
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Salary : $128,300 - $217,200
