Senior Director, Technical Engagement

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The Architecture Lead - Senior Director for the Federal Civilian Sector, plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams.

Key Responsibilities:

People, Leadership & Growth:

• Lead, mentor, and develop a team of technical engagement managers/architects, fostering a culture of innovation, continuous learning, and career growth.

• Establish a talent development strategy, ensuring the team is equipped with the necessary skills and certifications to lead large-scale, multi-cloud implementations.

• Drive a culture of collaboration, ensuring architects and engineers across projects share insights, best practices, and knowledge to elevate the entire team's technical acumen.

• Inspire team members to do their best work, amplify their impact, and provide an inclusive workplace that nurtures diverse perspectives and thought leadership.

Technical Strategy & Architecture Leadership:

• Serve as the technical authority across a portfolio of federal customers, ensuring architectural integrity, platform scalability, and alignment with agency missions.

• Provide technical oversight for all federal engagements, ensuring solution architectures adhere to industry and government compliance standards (e.g., FedRAMP, FISMA, etc.).

• Oversee and provide governance on large, multi-cloud Salesforce implementations, ensuring alignment with federal enterprise architecture frameworks.

• Lead technical deep dives, solutioning sessions, and executive briefings to drive successful outcomes for customers.

• Step in as a hands-on leader to support at-risk projects, ensuring swift issue resolution and alignment with project objectives.

Presales & Strategic Engagements:

• Partner closely with Services Sales leadership to shape compelling, customer-centric proposals and Statements of Work (SOWs) for large-scale Salesforce implementations.

• Lead technical solutioning across multiple Salesforce clouds, considering integration requirements, security, data migration, and third-party solutions.

• Establish and maintain strong executive relationships with federal customers and partners, aligning Salesforce solutions with their digital transformation goals.

• Serve as an advisor to Federal IT leadership, helping align their Salesforce implementation strategy with their broader IT modernization efforts.

• Support bid and proposal activities, ensuring technical feasibility and scoping align with customer expectations and Salesforce best practices.

Operational Excellence & Customer Success:

• Drive high client satisfaction (CSAT) and engagement success, ensuring measurable business value realization for federal agencies.

• Ensure projects are correctly scoped, balancing team structure, skillset, and timeframe to meet customer goals.

• Continuously enhance delivery excellence, improving processes, governance models, and solutioning frameworks across engagements.

• Actively track and mitigate project risks and escalations, ensuring transparent and timely communication with internal and external stakeholders.

Required Qualifications & Skills:

• 5 years of direct experience delivering and overseeing solutions development on the Salesforce Platform.

• 10 years' experience in consulting services, including team leadership, pre-sales solutioning, and delivery management.

• 2 years of experience in scoping and sizing Salesforce projects.

• Strong understanding of Salesforce solutions and their application within the Federal/Public Sector.

• Experience in driving technical alignment with federal IT departments and system integrators.

• Strong executive presence, with excellent written and verbal communication skills.

• Proven ability to influence stakeholders at all levels, facilitating strategic discussions around enterprise architecture, roadmaps, and technical trade-offs.

• Deep problem-solving skills, with the ability to quickly assess challenges, craft solutions, and drive execution.

• Experience in leading teams to deliver complex multi-cloud Salesforce solutions.

• Bachelor's degree or equivalent experience.

• Ability to travel up to 25%.

Preferred Qualifications & Skills:

• 5 years operating in a pre-sales environment, shaping and scoping large and complex implementation projects.

• Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications.

• 5 years of enterprise-level project or program management experience.

• Experience in public sector digital transformation initiatives.

• Strong background in compliance and security standards relevant to federal agencies.

• Demonstrated ability to drive business development initiatives aligned to federal contracting strategies.

Why Join Us?

This role is an exciting opportunity to drive architectural strategy, develop technical leaders, and deliver impactful digital transformation for the Federal Civilian sector. If you're a proven leader, passionate about people development and technical excellence, and eager to shape the future of Federal IT modernization with Salesforce, we encourage you to apply!

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