Software Engineering, Mobile Publisher- SMTS

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Mobile Publisher is a revolutionary program that empowers Salesforce customers to create their own branded mobile iOS and Android apps based on the Salesforce platform with clicks not code. The product is rapidly growing and the Operations team is growing. This is an exciting opportunity to be part of this team of seasoned mobile experts working on a high profile program delivering premium mobile product offerings.

A successful operations team member will work closely with the Mobile Publisher Development and Product teams to implement and perform a wide variety of DevOps processes, tooling, instrumentation, administration, and monitoring to ensure the most reliable operations while helping further scale and grow the Mobile Publisher program. Everything we develop runs at cloud scale, and is part of a highly distributed system that requires overcoming technical challenges, creativity, finding ways to do new things, and innovating at scale.

Responsibilities:

• Develop a deep level of understanding of Mobile Publisher systems, Salesforce mobile app products, and Salesforce platform

• Perform ongoing Publisher system operations including releases and administrative tasks

• Perform system maintenance operations to ensure secure and reliable production pipelines

• Collaborate with Support, Product, and Engineering groups to help resolve customer issues, assist customer onboarding success, and provide customer guidance

• Help validate app submissions and assist to resolve issues

• Ensure Service-Level Agreements (SLA) are monitored and met

• Work with and file various record keeping (bugs reports, etc) with thoroughness and clarity

• Monitor and report Mobile Publisher Service health

• Assist with testing and issue resolution

• Ability to multitask and mange multiple projects against deadlines

• Assist with generating customer facing documentation

• Provide product feedback on issues impacting operation, and work with Product Management to prioritize them.

Required Experience/Skills:

• Experience with Jenkins including general understanding familiarity managing and administering Jenkins, locating and reading Jenkins logs, etc.

• Proficiency in using version control systems like Git is crucial for managing code repositories and collaborating with other team members.

• Proficiency in basic programing in Python and shell scripting (Bash, PowerShell).

• Candidate should possess knowledge of the process, tasks, and data needed to complete an app submission to the Apple App Store and Google Play Store. (direct iOS and Android app development experience is not necessary)

• An understanding in security best practices and tools for securing infrastructure and applications is crucial for protecting sensitive data and systems.

• Knowledge of different testing methodologies (unit, integration, end-to-end) and tools is important for ensuring the quality of delivery.

• Candidate should be comfortable working on Apple Mac platform and macOS, including expertise with Terminal

• Previous experience working on complex, multi-tiered systems.

• Needs to be able to automate various tasks, including infrastructure provisioning, software deployment, and testing.

• Follow instructions with close attention to detail and possesses initiative to determine and pursue the best course of action for circumstances.

• Exceptional communicator both written and verbal.

• Independent and open-minded individual who values and appreciates diversity, input, and collaboration

• Previous experience in working with distributed teams

• Capable of working successfully independently but able to collaborate and thrive in a team environment.

• Close attention to detail and process.

• A related technical degree required.

Benefits / Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

Salesforce Information:

Check out our Salesforce Engineering Site.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.