Sr Manager, Workforce Innovation

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Position Overview

We are seeking a Senior Manager of Workforce Innovation to drive the transformation of our workforce to meet the evolving demands of the future of work. This strategic role will drive business unit strategies and collaborate across functions to design and implement innovative workforce solutions that align with our technology advancement and business evolution goals.

Key Responsibilities

Strategic Planning and Engagement (50%)

• Develop and implement workforce innovation strategies aligned with business unit goals
• Identify and prioritize opportunities to use AI and other emerging technologies to enhance productivity and streamline workflows
• Act as an internal consultant to business unit leaders to understand workforce needs, challenges, and opportunities
• Partner with leaders to identify roles impacted by technological advancements and create strategic roadmaps for job redesign, reskilling, and redeployment planning
• Develop frameworks and tools to assess job impact, reimagine workflows, and implement updated job profiles
• Collaborate with ES and Learning & Development teams to create tailored reskilling programs, equipping employees with future-ready skills
• Establish metrics to measure the success of reskilling initiatives and ensure alignment with long-term talent strategies

Future Workforce Research and Innovation (30%)

• Identify effective frameworks and interventions to drive a culture of internal mobility and continuous learning
• Partner with technology teams to explore and integrate AI-driven solutions that enhance workforce efficiency and adaptability
• Educate and enable teams across the organization to effectively use AI and other advanced tools
• Stay informed on workforce trends, standard methodologies, and innovations to ensure the organization remains competitive and agile
• Pilot and implement workforce transformation projects, measuring and scaling successful initiatives

Change Implementation (20%)

• Drive organizational change management strategies to support workforce innovation initiatives
• Build communication plans to engage team members and gain consensus for transformation efforts
• Support the deployment and adoption of new workforce strategies and tools
• Collaborate with Employee Success team to develop success metrics and tracking mechanisms

Required Qualifications

• 7 years of experience in workforce transformation, job or organizational design, consulting, talent management, organizational development, or related fields
• Track record of leading large-scale workforce innovation or transformation initiatives
• Strong understanding of AI, automation, and emerging technologies and their impact on the workforce
• Excellent consulting, collaboration, and relationship-building skills
• Exceptional communication skills and the ability to influence at all levels of the organization
• Experience working across various business functions and collaborator groups
• Experience in any of the following: workforce transformation, AI Agents, skills, future of work
• Excellence in stakeholder management and executive communication
• Knowledge of emerging technologies and their impact on workforce evolution
• Highly organized, proactive, and strategic problem-solver
• Ability to manage multiple high-priority initiatives simultaneously

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Posting Statement

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