TMS Technician

We are hiring for our Plano clinics ( Communications Parkway, Plano Parkway) and our Dallas Clinic ( Oaklawn)

Treatment Coordinator (Title of TMS Technician within Company)

Job Classification: Non-Exempt / Full-Time
This opening is for 2 Different Clinics in North Dallas
Shift may range from: (7:00 AM-6:00 PM) TBD based on Clinic Assignment
Treatment Coordinators will be assigned to a single location/shift.

About our Company
We are looking for passionate individuals who strive to provide a world class patient experience by providing the best care possible and engage with our patients that are seeking treatment.

Our organization is driven by one common goal and mission: Decreasing the suicide rate by changing the delivery of behavioral health in the U.S. We have cultivated a culture of learning and growth to adapt to the everchanging needs of our patients’ care.

Our services have developed to become a comprehensive and outcome-driven care model that allows patients to find maximum relief of symptoms. All of our team members: from the front-line treatment teams, to the back-end billing teams, each play a critical role in the care of our patients.

This commitment has allowed us to become one of the industry leading organizations nationwide in regards to patient outcomes, number of patient’s treated, and our research programs to grow our understanding of TMS Therapy and behavioral health.

Anyone part of our organization should expect ongoing and regular training as well as patient focused goals to provide the best service possible. We have experienced tremendous growth over our first 10 years, and we have provided over half a million treatments in Texas. We have grown to over 200 dedicated team members within our organization and anticipate continuing our growth into more underserved communities needing our help.

Over 51% of patients report remission of both Depression and Anxiety symptoms, and over 70% of our patient report a significant response to the innovative treatment and comprehensive care that is provided here at Salience TMS Neuro Solutions. Our innovation, customer service, and compassion allow us to provide patients with the best chance at becoming well and finding success in managing their symptoms.

TMS Therapy was FDA approved in 2008 and has been proven to be the safest, most effective, and durable treatment available for depression and OCD. Our patient base is primarily treating for Depression & Anxiety but can include other indications, such as: OCD, PTSD, ADHD, Autism, Bipolar Depression, and more. We commonly treat adult patients but also treat ages 12 .

The Treatment Coordinator Position:

The Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.

The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs.

The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.

Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.

Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.

Main Responsibilities/Duties:
Administer accurate TMS treatment by verifying and re-verifying system measurements, monitoring treatment accuracy, and ensure that the coil remains within contact parameters during treatment.

Provide patient safety and comfort by reporting patient symptoms regularly to TC Manager and doctor, manage and tend to patient’s comfort during treatment.

Communicate any patient symptoms, treatment parameters, urgent issues, progress, and prescription updates to the TC Manager and/or Doctor.

Maintain and communicate patient’s schedule and follow-up visits.

Ensure that the highest level of confidentiality is always maintained, protecting patient ePHI.

Ensure highest level of professionalism is conducted with all patients.

Accurately and timely collection and input of patient information, updates, treatment, medications, diagnoses, rating scales, and daily notes into systems.

Perform daily opening and closing procedures.

Job Specifications:
Exceptional Communication and Written Skills
Maintains the highest level of patient confidentiality
Ability to interact professionally with patients, families, physicians, and other healthcare workers
Demonstrates a high level of flexibility to meet patient needs
Demonstrates commitment to the vision, mission, and values of the company
Accuracy with attention to detail
Ability to work both independently and/or as part of a team in a fast-paced environment
Well organized; able to prioritize multiple projects and deadlines, multi-task skills
Excellent customer service skills with sound sensitivity judgments and courteous phone manner
High-energy; productive work habits, flexible, and adaptable to change
Has emotional intelligence to work with behavioral health patients
Excellent typing skills and computer proficiency

Required Education/Experience:
Bachelor's Degree preferred or 3 years in health care or customer service
Experience working in Client or Patient facing Customer Service
Have a valid Driver’s License

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role can be physically demanding at times, requiring the ability to fully function both shoulders, arms, wrists, hands, and fingers independently of one another. Light but frequent and repetitive movements are required.

Environment:
Clinic Setting

EEOC Disclosure:
TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Multiple Locations