What are the responsibilities and job description for the NEON - FIELD TECHNICIAN 1 (JUNIOR FIELD SERVICE ENGINEER B) position at Salient CRGT, Inc?
Job Description :
Are you looking for a new and exciting career opportunity?
Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nations most critical missions.
Why Salient CRGT ?
Were passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?
The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers needs. The following are principal duties of the Field Engineer :
Position Responsibilities :
- Deskside Support which includes
Provide on-site support for deployment and security remediation functions
Conduct physical inventory of assets
Ensure disposal policies and procedures are employed
Administer and manage encryption tools application server
Troubleshoot system problems and repairs
Restart wiring closet cabling electronics including switches or other network devices
Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
Ensure IT services are rendered / tested for telework users using VPN and CITRIX services
Identify and resolve hardware incidents and service requests of a consumable part
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Required Qualifications :
COVID Policy : New employees will be required to adhere to the Companys and its clients COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our clients COVID-19 requirements.
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Desired Qualifications :
Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
