What are the responsibilities and job description for the Associate, Technology Operations position at Sallie Mae?
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
We are seeking a skilled Vulnerability Management Analyst with experience in vulnerability assessment, server OS patch management, and remediation of End of Life/End of Service (EOL/EOS) software on servers and an overall 1-2 years of experience in IT. The ideal candidate will have a strong background in identifying, assessing, and mitigating security vulnerabilities, as well as experience in managing and applying server OS patches across a variety of environments.
What You'll Do
- Vulnerability Management:
- Conduct regular vulnerability assessments across all IT assets using industry-standard tools.
- Analyze and prioritize vulnerabilities based on risk, impact, and exploitability.
- Collaborate with various teams to remediate identified vulnerabilities promptly.
- End of Life/End of Service (EOL/EOS) Software Remediation:
- Identify and track software that is approaching or has reached the end of service life.
- Coordinate with application owners and IT teams to plan and execute the upgrade or replacement of EOL/EOS software.
- Ensure that all EOL/EOS software is either decommissioned or upgraded to supported versions to maintain security compliance.
- Security Monitoring & Incident Response:
- Monitor security alerts and incidents related to vulnerabilities and patch management.
- Assist in the investigation and response to security incidents that involve unpatched systems or EOL/EOS software.
- Provide recommendations for improving security posture and reducing vulnerability exposure.
- Documentation & Reporting:
- Maintain accurate and detailed documentation of vulnerability assessments, patch management activities, and EOL /EOS software remediation efforts.
- Generate reports for management, highlighting the status of vulnerabilities, EOL/EOS software.
- Contribute to the development of security policies and procedures related to vulnerability management.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum education, skills and experience required.
- Minimum of 1 years of experience in vulnerability management, server OS patching, and software lifecycle management.
- Experience with vulnerability management tools (e.g., Nessus, Qualys, Rapid7).
- Strong understanding of operating systems (Windows, Linux) and their respective patching processes.
- Familiarity with ITIL processes and change management.
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Detail-oriented with a focus on accuracy and compliance.
- Ability to work independently and as part of a team in a fast-paced environment.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
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to view the California Employee Privacy Notice.Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
