Collections Specialist (Accounts Receivable)

When you join Sallie Mae, you become a champion for all students. Were on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. Because students need a better way. Were looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. Our benefits take care of the whole youfrom physical and mental to financial and professional. For students, for future generations, for the future of education. Customer Engagement : Make and receive customer calls to address overdue accounts and discuss repayment options. Customer Experience : Provide exceptional service while encouraging customers to make payments on their past due accounts. Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. Tech Savvy : Possess basic computer skills and experience with the Microsoft Office Suite. Flexible Work Environment : Ability to work in the office with the flexibility to work from home on some days. The first 60 days of employment you are required to work in the office with a schedule of 8 a.m. Monday through Friday. Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred. Feeling your best helps you do your best : Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term / long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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