What are the responsibilities and job description for the Servicing Specialist position at Sallie Mae?
What You'll Contribute
The Specialist, Servicing will be responsible for handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction.
What You'll Do
Serve as a primary point of contact for customers, responding to their inquiries and providing timely and accurate information about our products, services, and policies.
Provide comprehensive guidance to customers, assisting them with account inquiries and other service-related requests.
Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns.
Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum: Indicate minimum education, skills and experience required.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
Strong problem-solving and analytical abilities, with a keen attention to detail.
Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment.
Demonstrated empathy and patience when dealing with customer inquiries and concerns.
Familiarity with customer relationship management (CRM) systems or other contact center software.
Preferred: Indicate “nice to haves” regarding education, skills, and experience.
Bachelor's degree or equivalent work experience in a customer service or contact center role.
Salary : $41,000 - $57,000
