Sr. Associate, Engineering - Data Analytics

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Engineering will be responsible for creating reports and analyzing data within the IVR for the purposes of maintaining and improving key performance indicators, along with helping drive technical excellence within our organization.

What You’ll Do

• Responsible for creating/modifying reporting within Tableau to inform decision making and enable appropriate monitoring.
• Perform in-depth analytics to identify potential improvements in the customer experience within the interactive voice response solution (IVR).
• Design and implement processes to transform raw data into actionable insights for analytic purposes.
• Assist in ensuring data integrity and accuracy by monitoring data sources and implementing quality control processes.
• Contribute to the execution of engineering projects, ensuring their successful completion within defined timelines and quality standards.
• Build automation and tests to ensure the reliability and performance of deliverables.
• Develop and implement engineering solutions, adhering to best practices and leveraging appropriate tools and technologies.
• Provide technical support and troubleshooting expertise to address issues and challenges encountered during project execution.
• Collaborate effectively with cross-functional teams, including product management, design, and operations, to ensure project alignment and successful outcomes.
• Communicate project progress, risks, and challenges to stakeholders in a clear and timely manner.
  
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum education, skills and experience required.

• 1 year working with complex data, including shaping and flattening data for reporting using SAS/SQL and updating/maintaining Tableau
• 1 years of experience in performing analytical research for the purposes of identifying cost saving enhancements
• 1 years of experience as a full-time software developer or engineer.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and analytical thinking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on quality and accuracy.
  
  

Preferred Education, Skills, And Experience.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience in creating and modifying reporting within Tableau
• Experience with designing and developing AWS Connect Call Center Solutions.
• Knowledge of cloud platforms (e.g., AWS, Azure, or GCP) and experience with cloud services.
• Experience with multiple scripting and programming languages and supporting technologies such as Javascript, C#, Python, Cloudwatch, Dynatrace, and Typescript.
• CI/CD pipeline creation and support experience
• Experience designing, developing and consuming RESTful, SOAP and GraphQL based web services for mission critical, high-volume systems
• Understanding of Software Development Life Cycle
• Experience working in Agile methodologies
• Experience working in financial services industry, regulated compliance environment
  
  

Feeling Your Best Helps You Do Your Best

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities
  
  

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.