What are the responsibilities and job description for the Lead Operations Coordinator position at Sallyport Global Holdings?
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POSITION TITLE: Lead Operations Coordinator The Lead Operations Coordinator plays a critical role in supporting the Project Operations team by ensuring smooth daily operations, managing administrative tasks, and coordinating cross-functional teams. This role requires strategic decision-making and the ability to step into leadership positions when necessary, including acting as the Operations Supervisor during absences. The Lead Operations Coordinator will lead, train, and mentor a team, ensuring the successful completion of all operational functions to support the program's life cycle. This position demands an individual with strong leadership skills, the ability to work under pressure, and a high degree of operational and administrative competence. Duties and Responsibilities: Act as the primary point of contact for operations management in the absence of the Operations Supervisor, ensuring continuity of leadership and decision-making. Oversee and manage the daily operations of the department, coordinating closely with the Operations Supervisor and Project Operations Manager to align departmental goals with overall project objectives. Lead a team of operations coordinators, providing mentorship, conducting performance evaluations, and developing training plans to ensure team members meet project standards and goals. Ensure timely and accurate completion of all reports, including incident/accident reports, daily operational updates, and CDRLs. Continuously reevaluate and improve reporting processes by implementing best practices and lessons learned, ensuring they are communicated to the entire team. Collaborate with various departments and stakeholders (including Iraqi and U.S. personnel) to support complex, high-priority operational tasks, such as Crisis Management Actions (CMAT), Non-Combatant Evacuation Coordination (NEO), and base-wide notifications. Handle critical logistical support functions, including MEDEVAC operations, subcontractor and client security coordination, and base infrastructure support. Assist in developing strategic plans for operational improvements and efficiencies, providing feedback to senior leadership on areas of potential enhancement. Maintain a high degree of confidentiality while handling sensitive information, including proprietary and client-related materials. Provide project management support for specialized departments, such as Train/Transition, Erbil Operations, LNOs, and Escorts, bridging cultural gaps between Iraqi and Western personnel to ensure smooth collaboration. Develop and enforce Standard Operating Procedures (SOPs), ensuring compliance with all relevant policies and contract requirements. DUTIES AND QUALIFICATIONS A bachelor’s degree in business administration or a related field is required. Four years of Operations Center experience, combined with a high school diploma, may be considered on a case-by-case basis instead of a bachelor's degree. Minimum of eight years of experience in Department of Defense (DoD) tactical operations management and/or civilian operations management with at least six years in a supervisory role. Proven experience in high-pressure environments, with the ability to multitask and handle emergent situations calmly and effectively. Leadership experience is crucial, including team management, mentorship, and the ability to step into more senior roles as needed. Strong project management skills, including coordinating across departments and managing complex, multi-faceted projects. Strong written and verbal communication skills, with the ability to interface professionally with personnel at all levels, including senior leadership and external stakeholders. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other project management software. Experience working in austere, hazardous, and extremely hot environments is highly preferred. Experience with foreign military sales (FMS), the Logistics Civil Augmentation Program (LOGCAP), or military management is highly preferred. Preferred Qualifications: Experience working in austere, hazardous, or overseas environments is highly preferred. FMS/LOGCAP/AFCAP or military management experience is desirable. Physical Requirements and Work Conditions: Work is performed in a remote and sometimes austere environment, with exposure to potentially hazardous conditions. Long hours and high-stress situations are common. Candidates must be prepared for rapid relocation under adverse conditions. The ability to solve practical problems and handle a variety of dynamic issues with professionalism is critical. Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Sallyport Global Holdings About Acuity International, LLC: Acuity International is a global company that provides Advanced Medical Services, Engineering and Technology Solutions and Global Mission Services for commercial and government customers. Formed by five industry-leading businesses – Comprehensive Health Services, Janus Global Operations, Project Time & Cost, Sallyport, and Michael Baker Global Services – Acuity provides solutions and services that support national defense, global diplomacy, homeland security, healthcare, and technology development. Formed in 2018, with headquarters outside of Washington, D.C., Acuity has global reach with 7,000 employees across five continents. Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!
