Concierge

Job Title: Concierge
Location: Salmon Creek Post Acute and Rehabilitation
Employment Type: Full-Time/Part-Time

Position Overview:
Salmon Creek Post Acute and Rehabilitation is seeking a compassionate, organized, and service-oriented Concierge to provide an exceptional first impression for our residents, families, and visitors. As the Concierge, you will be the face of our facility, ensuring a welcoming and professional environment while providing assistance and information to all guests. This role plays a vital part in creating a positive experience for everyone who enters our community.

Key Responsibilities:

• Guest Relations: Greet residents, families, visitors, and staff with warmth and professionalism. Serve as the primary point of contact for inquiries and assistance.
• Resident Support: Assist residents with non-clinical needs, such as scheduling appointments, arranging transportation, and providing information about facility services.
• Communication: Answer incoming calls promptly and courteously, directing calls or messages to the appropriate departments or individuals.
• Facility Coordination: Maintain the front desk area in a neat and organized manner. Manage visitor sign-in processes and ensure adherence to facility policies.
• Administrative Duties: Assist with clerical tasks, such as data entry, scheduling, or maintaining records. Provide support for facility events and activities as needed.
• Safety and Security: Monitor the lobby and reception area to ensure the safety and comfort of residents and guests. Report any issues or concerns to the appropriate personnel.

Qualifications:

• High school diploma or equivalent required; additional education or training in hospitality or healthcare is a plus.
• Prior experience in a customer service or concierge role, preferably in a healthcare or senior living setting.
• Strong interpersonal and communication skills with a positive and professional demeanor.
• Ability to multitask and handle sensitive information with discretion.
• Proficiency in using basic office equipment and software (e.g., Microsoft Office Suite).
• Commitment to providing exceptional service to residents and their families.

Why Join Us?

• Opportunity to work in a supportive and collaborative environment dedicated to resident care.
• Competitive pay and benefits (if applicable).
• Professional growth and development opportunities.

How to Apply:
If you are passionate about creating a welcoming and caring environment for residents and guests, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role.

Salmon Creek Post Acute and Rehabilitation is an equal opportunity employer and is committed to creating an inclusive and diverse workplace.