What are the responsibilities and job description for the Salon Coordinator position at Salon De Cinzia?
POSITION SUMMARY
The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in / out for services and / or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.
DUTIES & RESPONSIBILITIES
- Adhere to and assist in the implementation of salon's front desk duties as per company policy and procedures.
- Assists the manager in daily operations while possesing the ability to effectively run the daily operations in the absence of management.
- Provide a high standard of customer service to both internal and external clients (employees and guests) with an utmost, above and beyond cordial approach.
- Manage multiple telephone calls, schedule accurate appointments, and cashing out of clients throughout your shift.
- Exceptional understanding of all retail products and salon services offered to better assist guest inquiries and help increase retail dollar sales per ticket.
- Assist in salons inventory procedures as directed by management.
- Maintain salon appearance and image including cleaning salon retail, front desk, and other highly visible salon areas.
- Ability to resolve conflict professionally and diplomatically.
- Accept responsibility for receipts during shift by following established cash management procedures.
- Support and promote salon promotional programs & sales.
- Interact with and maintain a harmonious, positive, and professional attitude with guests and staff at all times, refraining from personal socializing.
- Any other duties deemed necessary by salon manager and owner.
- Strong organizational and detail oriented skills.
- Excellent people and customer service skills, promoting employee and guest safety.
- Exceptional phone etiquette.
- Project a professional and fashion forward image in accordance with company dress code.
- Strong knowledge of all servicing / retail products and promotional program salon offers.
- Honed computer knowledge and skills.
- Ability to multi-task and work in a demanding, fast paced environment.
- Possess a strong work ethic.
- Ability to be a "team player" and project positive energy with a "yes, can do" approach.
- Ability to work the required, agreed upon schedule which may include days / nights / weekends / holidays, and special events.
- Take direction well with an eagerness to learn and excel in position.
- Must be able to stand for long periods of time.
- May have to work on the computer for lengthy periods of time.
SPECIFIC JOB REQUIREMENTS
Disclaimer : The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his / her position. As the nature of the business demands change, so to may the essential functions of this position.