What are the responsibilities and job description for the Front Desk Agent position at Salon Venustas?
We are a casually elegant salon seeking a proactive team leader to drive sales, nurture team growth, and uphold 5-star service standards. Do you excel at fostering collaboration within a team, motivating others, and achieving shared objectives? Are you known for your problem-solving skills, meticulous attention to detail, and ability to multitask while staying focused on strategic outcomes?
Our ideal Client Service Lead thrives on anticipating client needs, maintaining precision in reservations and inventory management, and orchestrating seamless operational success. If you have a passion for these aspects and enjoy coordinating a bustling day seamlessly, we want to hear from you!
In addition to overseeing our team, this role will involve assisting with social media engagement and merchandising. The successful candidate must be available to work Saturdays.
If this description resonates with you and you're ready to make a positive impact, reach out to us today!
Responsibilities
- Greet and assist guests at the front desk, providing exceptional customer service.
- Manage multi-line phone systems, directing calls and taking messages as needed.
- Perform clerical tasks such as data entry, filing, and calendar management.
- Utilize computer skills to maintain records and process transactions efficiently.
- Ensure the front office area is organized and welcoming for visitors.
- Handle customer inquiries and resolve issues promptly to enhance guest satisfaction.
- Process transactions
- Assist with retail sales/recommendation of salon products
- Maintain a clean and organized reception area
Qualifications
- Excellent communication, interpersonal skills, and phone etiquette skills
- Previous experience in a customer service role
- Organizational and clerical skills
- Ability to manage calendars and perform data entry
- Ability to mulitask and work in a fast-paced environment
- Proficient in basic computer skills
- Previous experience as a receptionist or personal assistant is a plus
- Knowledge of the beauty industry is a plus
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Rotating weekends
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Madison, CT 06443 (Required)
Ability to Relocate:
- Madison, CT 06443: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18