Lead Associate/Key Holder

Lead Sales Associate

• Establish relationships with customer to grow and retain client base.

• Connect customers with products that fits their needs.

• Provide outstanding customer service by greeting customers upon arrival, multi-tasking, answering phone calls, addressing questions and concerns, putting product out, maintaining inventory and communicate effectively with management and staff.

• Driving customer retention through outreach via phone and email in database.

As a team, we're committed to delivering an excellent experience every time and growing our customer base to help stylist provide excellent service in their salon. Your role in our mission is, retaining customers, driving retail sales, exceeding sales goals, managing an ever-changing environment with new product knowledge and delivering an amazing experience.

Our employees are brand ambassadors who create energy and excitement around our products. They are obsessed with the world of beauty and thrive in a fast-paced environment, where technology, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the beauty industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend products and service solutions.

What it Takes to Succeed
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service and sales lead experience.

• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

• Great teammates who can work well with others in a fun and fast-paced beauty environment.

• 6 months of customer service and/or sales experience, Retail environment preferred

• Excellent verbal and written communication skills in local language

• Ability to synthesize complex issues and communicate in simple messages

• Excellent computer and analytical skills

Sales Associate Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Directing customers to merchandise within the store.

• Increasing in store sales.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts.

Sales Associate Requirements:

• An associate degree or high school diploma.

• Retail sales experience 6 months or more.

• A professional appearance.

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

• The ability to read, write, and perform basic math.

• The ability to stand and walk for extended periods of time.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Decatur, AL 35601: Relocate before starting work (Required)

Work Location: In person

Salary : $13