What are the responsibilities and job description for the Director – OneSalesforce Application & OneCustomer Care position at SalonCentric?
JOB TITLE : Director – OneSalesforce Application & OneCustomer Care
REPORTS TO : Vice President – Business Systems Transformation
DEPARTMENT : Business Systems Transformation
LOCATION : St. Petersburg, FL – SalonCentric National Operating Center (NOC)
SalonCentric , a subsidiary of L'Oreal USA, is the premiere distributor in the United States of salon professional products. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.
What You Will Do :
This role is pivotal in driving the strategic transformation of L'Oréal / SalonCentric's IT ecosystem, enabling innovative capabilities while ensuring seamless business continuity. As the key architect and leader of the OneSalesforce Application / One Customer Care channel implementation, you will spearhead the strategic vision of program development and lead cross functional execution of this business-critical evolution. Success requires forging strong partnerships and collaborative alliances with business and IT stakeholders across L'Oréal Global / USA / Canada and effectively mobilizing teams to achieve core business objectives. Performance will be evaluated against critical KPIs focused on modernizing the customer experience, accelerating growth, unlocking transformative capabilities, and optimizing costs in alignment with the business plan. This position reports directly to the VP of Business Systems Transformation and holds key leadership roles within both the SC Customer Experience team and Burger PMO team. This position will also lead OneCommercial testing team analyst(s).
Key Responsibilities :
Leadership & Stakeholder Management :
- Spearhead strategic alignment of the OneSalesforce Application Burger program with L'Oréal USA / Canada / SalonCentric's overarching business strategy, encompassing key transformation initiatives such as SC Integrated Supply Chain, North America Fulfillment Supply Chain, OmniChannel Supply Chain and NEO. This includes active and influential leadership within the L'Oréal USA / SalonCentric Burger Steering Committee, driving crucial conversations and ensuring transparent communication on project advancements, risks, and strategic decisions.
- Orchestrate cross-functional collaboration among senior business leaders and stakeholders across Commercial Channels, Credit, Digital, Finance, Operations, and LUSA IT, proactively navigating conflicting priorities and fostering consensus to achieve shared objectives.
- Proactively identify and mitigate potential implementation roadblocks, presenting actionable solutions to executive leadership and securing necessary decisions and direction for critical program elements.
- Champion end-to-end customer experience excellence by developing, guiding, and mentoring the team responsible for OneCommercial User Stories.
Strategy & Implementation :
Change Management Excellence :
Technical Expertise & Testing :
What We Are Looking For :
Key Qualifications Skills :
SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.
