Salt Fork Lodge & Conference Center is seeking outgoing, customer focused candidates to fill our Front Desk Manager position!
The Front Desk Manager is responsible for overseeing the Front Desk operation and the department’s employees ensuring that guest service is the #1 priority. Directly supervises Front Desk Agents and Night Auditors.
This is a key position of the hotel so ideal candidates will have open availability to work with team members on all shifts, cover MOD shifts and be available for any events.
- Join an exciting, team-building, and career-oriented work environment
- Salary based on experience
- Full benefits package available after 60 days, 401k, and PTO available
- 18 free room nights per year at all of the Great Ohio Lodges (2 per property per year)
- Room, food & retail discounts
- Ongoing training & career growth opportunities
Qualifications :
Must possess basic education at High-School level or equivalentOne (1) to three (3) years experience as a Front Desk AgentAt minimum two (2) years of supervisory or management experience preferably with a Hotel Front DeskMust be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skillsMust have a professional courteous and friendly mannerExhibits excellent listening and negotiation skills and the ability to ask open ended questionsMust be able to stand for up to four (4) hours at a timeMust have the ability to work under pressureExperience with SMS or similar system requiredExperience with revenue management, rooms management and assignment of roomsMust have proven communication skills both written and oralCompetence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) requiredMust remain flexible with schedule to accommodate business needs, including evenings, weekends & holidaysResponsibilities :
Interview, select, supervise and evaluate job performance of front desk agents and night auditors.Supervise and motivate staff to ensure that proper guest service is the number one priority at the hotel / lodge.Coordinate the training of new employees and the on-going training of front desk staff.Prepare weekly schedule for front desk agents, reservations and night audit staying within company established budget.Work desk shifts when business levels require and cover shifts when a desk agent or night auditor has a schedule conflict or cannot work their shift as scheduled.Ensure that employee performance is evaluated in a timely manner using the company provided forms.Ensure that all Front Desk Procedures are completed daily (i.e. bucket checks, call backs, signature procedures, etc.).Achieve a high level score from guest comments and Star call reports.Maintain room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolve such problems in a timely basis with Maintenance and Housekeeping.Maintain and uphold all Front of the House operations while setting the standards of high guest service.Find and implement professional resolutions to problems and complaints as they occur.Communicate with the GM on a daily basis regarding operational developments of concern.Work with Regional Marketing Manager on packages and prepares coupons and package amenities as needed.Pre-block rooms and cabins.Interface with the sales office to coordinate group room details.Approve all weekly time sheets / payroll, purchase orders, and invoices. Update time & attendance point sheets as needed.Answer switchboard calls in a professional and friendly manner.Operate the front desk system to make reservations.Check guests in and out using the established company standards.Monitor cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintain key control.Participate in property meetings and employee functions as required.Act as Manager On Duty as required.About Us : At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
