What are the responsibilities and job description for the Operations Manager position at SALT LAKE CITY CORP?
Position Title:
Operations Manager
Job Description:
Work is performed under the general guidance of the Division Director. Work assignments are very broad in scope and are performed with considerable independence. The incumbent must demonstrate a high level of expertise in and knowledge of all aspects of the position.The Operations Manager supervises and coordinates the activities and training of all personnel assigned to his/her division workgroup. Serves as a technical consultant to employees in solving difficult assignments and advises the Director, other City departments, and the public on operational outcomes; and provides budget and workforce forecasts for long-term planning.
About the Position:
The Operations Manager is a senior management role tasked with overseeing maintenance and cleaning operations across key areas, including the Central Business District (CBD), Sugarhouse Business District (SBD), 300 North Pedestrian Bridge, and the S-Line Greenway. This position also directs the Rapid Intervention Team (RIT), ensuring efficient cleanup and response to areas impacted by homelessness after services have been offered to those in need. This position plays a critical role in supporting vibrant, clean, and accessible business districts while fostering strong relationships with stakeholders and addressing community needs.
Core tasks involve:
- Supervision: Managing program supervisors and indirectly overseeing a team to ensure effective operations and alignment with division goals.
- Right-of-Way Cleaning Coordination: Organizing and supervising cleaning efforts for public rights-of-way to maintain high standards of cleanliness and usability.
- Construction Coordination: Liaising with Salt Lake City engineering and construction teams to address impacts on district infrastructure, such as sprinkler systems, electrical systems, and planters, ensuring minimal disruption to operations.
- Business and Public Relations: Serving as a primary point of contact for business owners and the public to address concerns and provide timely resolutions.
- Meeting Participation: Representing the Division in various forums, including Downtown Redevelopment Team (DRT) meetings, Salt Lake City engineering planning and drawing review, monthly downtown and Sugarhouse coordination, homeless services coordination, facilities staff, CBD staff, and other discussions that influence business district operations.
- Snow Removal Oversight: Managing targeted snow removal efforts to ensure accessibility and safety during winter months.
- Days of ’47 Parade Oversight: Manage annual post-parade clean up.
- Safety Training Oversight: Manage safety training program and safety meeting coordination. Issue weekly safety talk topics to supervisors.
- Right of Way Encroachment Oversight: Review outdoor dining and other ROW encroachment requests to ensure that they comply with SLC Outdoor Dining Guidelines and ROW clearances.
- Vehicle and Personal Accident Oversight: Investigate and develop accident reports and submit the reports to Safety Team for review.
Position Salary Range:
$93,221 to $103,579 annually based on qualifications and experience.
This position is eligible for full city benefits, including:
- Health Insurance (95% of premium paid by city)
- Dental, Vision and Life Insurance
- Paid vacation and personal leave
- Six weeks of paid parental leave from day 1 of employment
- Retirement contributions toward a pension plan and/or 401(k)
- A robust Employee Assistance Plan (EAP)
- Up to $4,000 tuition reimbursement annually
- Discounted supplemental benefits like pet insurance and legal services
Key Responsibilities:
- Participates as a senior management member in the formulation of division policies, goals and objectives, and in the establishment and updating of strategic planning. Presents the division’s policies and positions in meetings, negotiations and communications with the public, citizen and industry groups, Mayor and City Council members, the media and other public forums within assigned areas of authority.
- Provides administrative direction to workgroups and management of activities in their assigned areas. Supervises and evaluates the work of subordinate personnel for compliance with standard operating procedures and division objectives. Resolves work procedure problems and questions presented by subordinate level employees.
- Comprehends and makes inferences from written material regarding area of assignment. Takes lead in preparing the division budget by analyzing the personnel and equipment needs of assigned area. Coordinates and works with other managers of City services on matters affecting areas of responsibility and Citywide processes.
- Communicates with the general public, other City employees, City process improvement teams, vendors, management, contractors, public officials, architects, engineers, and other development related personnel to explain the applicable City regulations and policies. Prepares written documents, Council reports, studies, letters, memos and special agreements with clearly organized thoughts using proper sentence structure, punctuation and grammar in order to define and express City objectives, findings, recommendations, procedures, policies and goals.
- Confers with engineers, vendors, manufacturers, attorneys, consultants, a variety of agencies and the general public in acquiring information, coordinating division matters, and providing information regarding area of assignment. Serves on committees and design review teams.
- Assesses and assigns priorities to problems and work assignments when confronted with several pressing demands at one time. Participates in project planning with appropriate City departments, agencies, and jurisdictions.
- Identifies process delays and demonstrates continuous effort to improve operations and decrease turnaround times; analyzes and reports operational outcomes and processes.
- Directs and coordinates the activities of assigned work group or groups within the Division responsible for the completion of large projects. Oversight responsibility may include field inspections and coordination with other City departments.
- Develops and maintains a current knowledge of the policies, procedures, and standards of the assigned area. Directs, oversees and participates in the development of a workgroup plan, assigning work activities and projects, monitoring workflow, and reviewing and evaluating work products.
- Performs other duties as assigned
Minimum Qualifications:
- Graduation from an accredited college or university with a bachelor’s degree in Architecture, Engineering, Urban Planning, Construction Management, Public or Business Administration or a related field. Education and work experience may be substituted one for the other on a year-for-year basis.
- Five years’ related work experience.
- Three years of proven leadership and supervisor experience.
- Demonstrated ability to coordinate the work of others, communicate effectively both orally and in writing, provide guidance and direction to both internal and external program participants.
- Demonstrated ability to perform budgetary analysis.
- Possession of a valid state driver’s license or driving privilege card.
Working Conditions:
- Comfortable working conditions, handling light weight, intermittent sitting, standing and walking. Occasional exposure to hazards associated with construction site visits including exposure to multiple-story elevations, cramped quarters, temporary stairs and planks, temperature extremes, dust, noise, power equipment and vehicular traffic.
- Considerable exposure to stressful situations.
- Non-traditional working hours which may include evenings and weekends.
- Operates a motor vehicle requiring a standard Utah Driver’s License to visit development or construction sites. Moves construction plans (maximum weight 40 pounds) distances of up to 60 feet to review and file. Operates a variety of standard office equipment including a personal computer, copier, fax machine, telephone, calculator and based on job assignment may require the performance of other essential and marginal functions.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
DEPARTMENT
Public Services
Full Time/Part Time:
Full time
Scheduled Hours:
40Salary : $93,221 - $103,579
