Records Technician

Position Title : Records Technician

Job Description :

Join our dynamic team as a Records Technician where you'll play a role in managing and safeguarding all police information. Under the guidance of the Records Program Managers and Shift Supervisors, you'll dive into a range of tasks from processing handwritten documents and electronic records to managing mobile data devices. Part of your role will also include entering, reviewing researching, and extracting data in our Records Management Systems (RMS), and handling GRAMA records requests with precision.

In this position, you'll maintain essential files and tackle a variety of technical duties to provide support to law enforcement personnel, criminal prosecutors, and the public. Your day will be filled with engaging responsibilities that require independent judgment, effective decision-making, and a high level of confidentiality. If you're ready to make an impact and interact with a diverse group of people while ensuring the integrity of critical information, we’d love to hear from you!

About the Position :

In this engaging role, you'll use your knack for decision-making and communication to navigate a variety of tasks, from handling data entry to interacting with a diverse range of individuals. Experience in an office setting, or with data entry, will set you up for success. Keep in mind this full-time Records position is set in an environment that runs 24 / 7 including weekends and holidays—perfect if you’re someone who enjoys a varied schedule and is ready for the occasional challenge!

Expect a mix of activities : sitting, standing, walking, kneeling, and even climbing. This is a fantastic opportunity for those who love a dynamic, hands-on job and are ready to contribute to a vital role in our team. Please note that this role is not eligible for remote work, so you’ll be right in the action with us. Apply now and take the next step in your career adventure!

About the Team :

Step into the action with the Salt Lake City Police Department’s Records group, a vibrant team of 23 dedicated records technicians, 4 savvy shift supervisors, and 5 dynamic program managers. We’re on a mission to ensure that GRAMA (Government Records Access and Management) requests are expertly handled and that information flows smoothly to the right hands.

Our crew is all about teamwork and precision, turning handwritten citations, electronic data, and mobile information into organized, accessible records. If you're excited about making a difference and eager to be part of a team that values accuracy and efficiency, we want to hear from you!

The position will be open until filled, so don’t delay—apply early and dive into an exciting role where every day brings new challenges and opportunities to shine!

Position Salary Range :

20.58 - $30.94 hourly, paid bi-weekly

This is an AFSCME union position and is eligible for pay increases at the 2-, 4-, 6-, and 8-year marks, depending on experience. AFSCME positions are offering attractive incentives for those seeking secure and rewarding employment opportunities, including a guaranteed 4% increase in fiscal year 2026. Join our team today!

This position is eligible for full city benefits, including :

Health, dental, vision, and life insurance

13 paid holidays per year

Paid vacation and personal leave

Six weeks of paid parental leave

Retirement contributions toward a pension plan or 401(k)

A robust EAP that provides emotional support, work-life solutions, legal guidance, and financial resources, including up to 15 counseling sessions for you and your household family members at no cost

Tuition reimbursement

Discounted supplemental benefits like pet insurance, legal services, and shopping.

Key Responsibilities :

Receives and processes telephone, electronic, and walk-in inquiries for service from department employees, other agency personnel and the general public by phone or in person. Uses knowledge of the Records Management System (RMS) and operation procedures to research, collect or retrieve information to respond to inquiries. Safeguards police records and ensures that any data is disseminated in accordance with policy, statutes and law.

Provides no trespass signs, clearance letters and police reports. Releases police information in response to subpoenas. Processes and completes expungement requests. Assists in preparation and submission of the monthly National Incident- Based Reporting System (NIBRS) report for our agency.

From handwritten documents and electronic devices, enters and / or processes police reports, events, and associated records and documents into the automated Records Management System (RMS). Verifies and appends all associated police reports / documents, property reports, arrest bookings, and citations to the appropriate reports. Operates computers and specialized office equipment.

Provides information and referrals as necessary in response to queries or complaints from the public and other agencies. Process and maintains specific GRAMA (Government Records Access and Management Act) requests to the appropriate division or staff members in order to provide the proper information to the requestor.

Receives payments, handles money, issues receipts, and keeps accurate records of transactions. May assist at the Service Window collecting fees, issuing ID Cards and fingerprinting for both public and city employees.

Reviews all entry components in the Records Management System (RMS) for accuracy and quality control.

Receives and processes various types of reports and requests for services from divisional, departmental, law enforcement, prosecutorial and judicial employees was well and the general public.

Receives and acts on the National Law Enforcement Telecommunications System (NLETS) and Teletype messages and requests. Composes written responses to teletypes to acknowledge receipt or to notify the sender of action taken. Reviews all National Crime Information Center (NCIC) to ensure accuracy and quality control, including Validations; makes entries, modifications and removes information pertaining to missing persons, stolen vehicles / articles / guns and wanted persons on National Crime Information Center (NCIC). Adheres to all requirements by BCI in order to maintain access to NLETS and NCIC.

May serve on divisional and departmental committees as a representative of the Records Unit.

Sorts and distributes mail and drives a City or Department vehicle to deliver and receive mail / paperwork from other city / county offices.

Performs other duties as assigned.

Minimum Qualifications :

Graduation from high school or equivalency

Ability to obtain and maintain, within six months of hire, certification on Utah Criminal Justice Information System (UCJIS) files and successfully complete established Records Management System (RMS) training and examination.

Ability to learn divisional and departmental policies, procedures, and systems as well as related laws and regulations, and ability to work in compliance with these directives.

Ability to perform related duties with a high level of accuracy and expertise.

Ability to work well as a team member and effectively always maintain professional relationships with coworkers and the public.

Effective verbal communication skills.

Demonstrated proficiency in the use of personal computers.

Possession of a valid state driver's license or Utah driving privilege card.

Working Conditions :

This position requires shift work that may include weekends and holidays.

Light to moderate physical effort with little exposure to environmental hazards. Intermittent sitting, standing and walking kneeling, reaching and climbing. Occasionally required to lift moderate weights.

Exposure to stressful situations as a result of human behavior.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City and department policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.​​

Position Salary Range :

Entry - $20.58

2 year - $22.04

4 year - $24.99

6 year - $26.45

8 year - $30.94

Department : Police

Full Time / Part Time :

Full time

Scheduled Hours :

Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .

BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including :

Health Insurance (95% of premium paid by city)

HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)

Dental, Vision and Life Insurance

City-paid retirement contributions toward a pension plan and / or 401(k)

A robust Employee Assistance Plan (EAP)

Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

Wellness clinic for employees and their families

Paid Time Off

12 vacation days to start

12 paid holidays & 1 personal holiday

Up to 80 hours of personal leave annually

6 weeks of paid parental leave to all new parents

Additional time off credit possible for rehires or new hires coming from another public jurisdiction

VETERAN EMPLOYER :

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

ABOUT SALT LAKE CITY CORP

Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salary : $1,000 - $2,000