What are the responsibilities and job description for the Coordinator, Success Coach, Online position at Salt Lake Community College?
The Success Coach has primary responsibility for developing and implementing direct services and resources to assist students with academic concerns, course difficulties, academic self-efficacy, financial and time management, basic and advanced academic behaviors, program progression, and other duties as assigned. This position requires a proven record of excellent interpersonal communication, basic knowledge of academic advising and college student retention, ability to synthesize and take action on complex information, and the skills to professionally represent the college to various constituencies. This position may include evening and Saturday hours.
Success coaching is a personalized, proactive approach to supporting the needs of students. Success Coaches complement the traditional student support model that includes academic advisors, faculty, and other staff who work with students. Coaches build relationships with students to help them develop individualized plans to graduate by understanding degree requirements, utilizing institutional services, and taking accountability for their success. Success Coaches will work with students to understand their academic and career goals and help design plans for success. Coaches will help students set goals, create realistic success strategies, and develop knowledge, skills, and self-efficacy in key areas. Success Coaches will also get to know students beyond their academics, understanding how their academic goals balance with other life priorities.
The Success Coach provides high-level support, coordination, and guidance for students from the time of admission through graduation. Students can contact their Success Coach for anything nonacademic. All academic questions should be sent to their instructor or academic advisor. Services provided by a Success Coach include:
- Co-designing success and skill-building strategies to help students meet educational goals.
- Organizing plans to keep students on track to graduate on time.
- Collaborating with academic advising and career coaches to better support the student.
- Connecting students to College support resources.
- Championing student success through guidance, coordination, and encouragement.
- Helping students understand and feel confident in communicating with their instructors and academic advisors.
This position may include evening and Saturday hours.
Essential Responsibilities and Duties
- Initiate and maintain regular (at least weekly) contact with students using given data through College approved communication platforms.
- Document all student activity in MySuccess.
- Provide individualized outreach to students based on coaching model.
- Assist learners who are underperforming and find appropriate resources.
- Co-create and monitor action plans with learners.
- Monitor and track student progress.
- Liaison with staff and data to identify learners who are high-risk.
- Collaborate with other departments to implement strategies and support learners in self-esteem and confidence-building activities.
- Serve on College committees aimed at student access and success, student needs, and student resources.
- Attend professional development, training, site visits, and conferences to remain up to date on SLCC policies, procedures, and resources, as well as industry best practices.
- Responsible for department trainings, retreats, staff meetings, and department coverage.
- Other duties as assigned.
- Bachelor’s degree in related field.
- One (1) year of direct work experience in student services at a college or university.
Trade off 1:1 in experience/education requirement.
Part time experience may be considered on a prorated basis.
Preferred Qualifications
- Master’s degree.
- Student advising, coaching, or orientation experience.
- Direct experience with online synchronously technologies and tools (Zoom, Microsoft Suite RingCentral, etc.), student retention systems (Starfish, etc.) and learning management systems (Canvas, etc.).
- Demonstrated positive interpersonal and human relations skills.
- Ability to communicate effectively, build rapport, and project a positive attitude.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to identify student needs for support services in order to make appropriate referrals.
- Knowledge of current and emerging trends concerning college student retention and completion.
- Demonstrated accuracy and attention to detail.
- Ability to maintain confidentiality.
- Working knowledge of computer applications and word processing software.
- Commitment to supporting the needs of students.
- Ability to work independently.
- Ability to conduct workshops, seminars, and trainings.
- Ability to meet student communication metrics established by team using given student data through College approved communication systems.
- Ability to work evenings and weekends as needed.
- Ability to build and maintain strong relationships with students to support their academic and personal growth.
- Proficiency in developing and implementing individualized success plans for students.
- Experience in coordinating and guiding students through the transfer process and other academic milestones.
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
This role is fully remote but all candidates must live in the state of Utah prior to our upon start date. In-person and on-campus trainings, staff development, and other meeting may be required from time to time.
Full consideration will be given to applicants who apply on or before the priority review date indicated above.
Full consideration will be given to applicants who apply on or before the priority review date indicated above.
More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA Exempt SLCC Information
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
