What are the responsibilities and job description for the Specialist II, Auto Award position at Salt Lake Community College?
Under the direction of the Graduation Coordinator, work with student populations who are eligible for auto-awarding. Accurately input data. Demonstrate strong understanding and knowledge of academic records policy and procedure, including graduation. Work closely with the Banner and DegreeWorks reports. Provide assistance to students and staff. Communicate effectively in-person and with email correspondence. Perform Graduation Office processes and functions.
Essential Responsibilities and Duties
Enter large amounts of data into student information system. Work closely with Banner, DegreeWorks, and Excel reports for auto-awarding process. Determine and ensure accuracy of student information and academic history with the understanding of course description, credit hours, programs, majors, and schools.
Evaluate audits for graduation. Assist students and faculty over the phone or by email. Ability to work under pressure and meet deadlines. Perform other functions pertaining to the Graduation Office. Work with confidential student records.
Assure accurate responses to questions regarding student’s academic history. Guarantee that policies and procedures are followed, and student needs are met through courteous and effective customer service. Follow through and solve academic dilemmas. Communicate with sometimes frustrated students.
Check for errors in past graduation audits from previous semesters. Update students’ audits on an as-needed basis.
Process program exceptions in DegreeWorks. File all Correspondence, OJT Hours, and Curriculum Exception emails into Etrieve.
Correspond and communicate with a variety of persons through letters, email, phone, and in-person contact. Work closely with the Graduation Office and the Transfer Evaluation Office. Work with the Curriculum Office. Assist in the process of Next Step and Reverse Transfer.
Essential Responsibilities and Duties Continued Minimum Qualifications
Evaluate audits for graduation. Assist students and faculty over the phone or by email. Ability to work under pressure and meet deadlines. Perform other functions pertaining to the Graduation Office. Work with confidential student records.
Assure accurate responses to questions regarding student’s academic history. Guarantee that policies and procedures are followed, and student needs are met through courteous and effective customer service. Follow through and solve academic dilemmas. Communicate with sometimes frustrated students.
Check for errors in past graduation audits from previous semesters. Update students’ audits on an as-needed basis.
Process program exceptions in DegreeWorks. File all Correspondence, OJT Hours, and Curriculum Exception emails into Etrieve.
Correspond and communicate with a variety of persons through letters, email, phone, and in-person contact. Work closely with the Graduation Office and the Transfer Evaluation Office. Work with the Curriculum Office. Assist in the process of Next Step and Reverse Transfer.
- High School Diploma or equivalence.
- One year work experience in a student services or customer service environment.
Knowledge of:
- College Catalog to include Academic requirements, course descriptions, credit hours, programs, majors, and schools.
- College departmental policies and procedures, specific to job responsibilities.
- Student Information Systems.
- DegreeWorks.
- MySLCC and college website knowledge.
- PC compatible computers.
- Adobe Software.
- Microsoft Word processing and Excel spreadsheet software.
- Knowledge of Etrieve.
- Email, phone, and scanners.
- Family Educational Rights and Privacy Act.
- Civility and Urbanity.
Skills:
- Ability to accurately input data.
- Detail oriented.
- Demonstrated ability to process large volumes of work while maintaining a high level of accuracy.
- Organize, multitask, and manage priorities/workflow efficiently and productively.
- Communicate effectively with students, staff, faculty, and community members.
- Make sound decisions.
- Work effectively under pressure and adhere to strict deadlines.
- Ability to resolve conflicts and create solutions.
- Work with confidential material and sensitive matters with integrity, diplomacy, and discretion.
- Strong organizational and interpersonal skills.
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA Non-Exempt SLCC Information
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
