What are the responsibilities and job description for the Technician, Parking Services position at Salt Lake Community College?
This position is part of the Parking Services department within the Division of Public Safety at Salt Lake Community College (SLCC). Parking Services supports the College’s mission by providing faculty, staff, students, and visitors with safe, sustainable, customer-focused, and fiscally responsible parking programs and services.
The role involves planning, organizing, scheduling, and training staff to ensure efficient Parking Services operations. This includes verifying cashiering processes, reconciling daily deposits, and maintaining accurate financial reporting. The incumbent will coordinate workflow to maintain consistent service levels for internal and external clients while keeping detailed records of operations, inventory, and customer service interactions within the SLCC community. Additionally, this position will assist with parking enforcement duties as needed to support department operations.
This position requires strong problem-solving skills, attention to detail, and collaboration with various stakeholders to support the College’s transportation and parking objectives. Work is typically performed in an office environment but may include interruptions, irregular schedules, and occasional evening or weekend hours. Travel between campuses may be required. The role may also involve physical tasks such as reaching, walking, standing, lifting, stooping, or carrying materials weighing up to 50 pounds.
Essential Responsibilities and Duties
- Resolves complex parking-related issues, including managing disputes, working with irate individuals, and defusing volatile situations in a professional and solution-oriented manner.
- Prepares and oversees collection notices and reports on outstanding parking citation balances while ensuring a fair and consistent approach to enforcement.
- Makes informed decisions regarding special payment arrangements to support students, staff, and customers while maintaining a positive public image for SLCC and the Parking Services department.
- Manages the collections process for parking citations with outstanding balances of 120 days or more. Responsibilities include:
- Writes off outstanding balances in the College’s parking software, T2 Systems.
- Records outstanding balances in the T2 Systems Receivables Collector (CRC).
- Adds and removes financial holds for employees and students with written-off balances.
- Assists with transferring accounts to third-party collection agencies.
- Responds to collection agency inquiries and disputes related to parking citations.
- Notates accounts, verifies parking debt, and sends collection notices to impacted individuals.
- Identifies and resolves errors, analyzes financial data, and performs account reconciliations.
- Provides direct support to students and employees regarding citation and collection inquiries.
- Assists with parking enforcement as needed. Enforcement duties include but are not limited to:
- Drives a college vehicle to monitor parking areas.
- Enforces parking rules and regulations by using tablet and T2 Systems software.
- Issues parking citations when necessary and applies vehicle boots when required.
- Trains parking staff on enforcement procedures.
- Utilizes handheld devices to assist with parking enforcement.
- Processes unregistered vehicles through the State Database to determine the current registered ownership of the vehicles and ensure compliance with registration requirements.
- Verifies State Handicap Placards to ensure appropriate usage. Placards that are misused or improperly displayed will be confiscated, documented, and promptly returned to the State Bureau of Motor Vehicles for further investigation and action. This process helps maintain compliance with state laws and ensures the integrity of accessible parking spaces.
- Oversees the operation and maintenance of the T2 Systems and Digital Iris software and hardware systems used for parking operations.
- Ensures that the systems are consistently updated with the latest upgrades, patches, and enhancements, and that all components are functioning optimally. This includes collaborating with both the IT department and the manufacturer to address any technical issues and ensure smooth integration of the software and hardware.
- Manages the creation of new accounts for all new employees within the parking operations system, ensuring proper access and security protocols are followed.
- Oversees part-time personnel within the Parking Services department. This includes recruiting, training, scheduling, evaluating, and, when necessary, disciplining and terminating staff members to maintain a high level of service and efficiency.
- Provides one-on-one training for Parking Services employees on a variety of essential topics, including: T2 Systems Parking Software and operating systems, cashiering duties and procedure, customer service best practices, ensuring excellent interaction with students, staff, and visitors, and parking regulations and enforcement policies.
- Manages a team and ensure that all operational functions are performed efficiently, with attention to detail and in alignment with SLCC’s parking policies and goals.
- Serves as a primary liaison between Parking Services and the SLCC community, including staff, faculty, and students.
- Communicates parking policies, regulations, and procedures to ensure a clear consistent understanding across all parties.
- Involves actively investigating situations, concerns, and complaints raised by members of the SLCC community.
- Analyzes the circumstances surrounding these issues and implementing effective solutions to address and resolve them in a timely manner.
- Works directly with individuals to mediate disputes and solve problems, using strong interpersonal and conflict resolution skills to maintain positive relationships.
- Manages potentially difficult interactions, maintaining a calm and professional demeanor, and ensuring that all parties involved feel heard and respected.
- Addresses concerns proactively, the position plays a crucial role in maintaining the integrity and reputation of Parking Services while fostering a supportive environment within the College.
- Responsible for the day-to-day supervision of part-time personnel within Parking Services. This includes overseeing their daily activities, ensuring adherence to procedures, and providing ongoing support to ensure the smooth operation of services.
- Trains Parking Services employees on the Park Flex operating system, cashiering procedures, customer service best practices, and parking regulations to ensure consistent and accurate service delivery.
- Assists in testing and training all personnel who are authorized to use the Utah Criminal Justice Information Service (UCJIS) database as an AltTAC, ensuring compliance with state regulations and the proper handling of sensitive information. T
- Manages challenging situations with visitors, students, faculty, and staff, employing conflict resolution techniques to address concerns in a professional manner.
- Participates in various meetings, committees, and campus groups to communicate information about parking services, policies, and other relevant updates. This involvement ensures that Parking Services remains aligned with the broader goals of the college and helps disseminate important information to the wider campus community.
- Fosters communication and collaboration across departments, helps to ensure the efficient and effective delivery of services.
- Other duties as assigned.
Essential Responsibilities and Duties Continued Minimum Qualifications
- High school diploma or equivalent.
- One (1) to three (3) years of directly related full-time experience.
- Certification with the State Bureau of Criminal Identification (BCI) is required OR ability to obtain certification.
- Must maintain a clean driving record.
Education & Experience:
Associate’s degree preferred.
Three (3) to five (5) years of direct full time related experience. Two of those years in higher education or a related field.
Three (3) to five (5) years of direct full time related experience. Two of those years in higher education or a related field.
Technical & Operational Skills:
Proficiency in operating computers and various software applications.
Experience utilizing computer technology for communication, point-of-sale transactions, data collection, and report generation.
Inventory & Vendor Management:
Experience monitoring and maintaining inventory.
Ability to oversee vendor and contractor performance to ensure compliance with service agreements.
Financial & Retail Operations:
Experience preparing financial reports related to retail or operational activities.
Parking Enforcement & Compliance:
Experience enforcing parking policies and procedures.
Experience enforcing parking policies and procedures.
Ability to operate a parking enforcement vehicle to ensure compliance with parking rules and regulations.
Knowledge, Skills & Abilities
Financial & Administrative Skills:
- Experience with accounts payable and accounts receivable.
- Knowledge of basic budgeting and financial accounting principles.
- Ability to operate various office equipment, including PC computer systems, ten-key calculators, and photocopiers.
Technical & Software Proficiency:
- Proficiency in Banner, Microsoft Office Suite (Word, Excel, Outlook), and other complex parking software systems.
- Familiarity with License Plate Recognition (LPR) technology.
Regulatory & Compliance Knowledge:
- Understanding of applicable federal, state, and local laws, regulations, and statutes related to parking operations, including ADA transportation compliance.
- Ability to pass an extensive background check to obtain and maintain the Terminal Agency Coordinator (TAC) certification for the State of Utah through the Bureau of Criminal Identification.
Supervisory & Customer Service Skills:
- Knowledge of day-to-day supervisory principles and experience in a leadership role.
- Strong customer service skills with the ability to communicate effectively with individuals.
- Ability to manage conflicts, de-escalate tense situations, and restore harmony when dealing with upset customers.
Problem-Solving & Adaptability:
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Ability to remain calm and professional under pressure or in difficult situations.
- Strong problem-solving skills and attention to detail.
Interpersonal & Communication Skills:
- Excellent verbal and written communication skills.
- Safety & Operational Awareness: knowledge of safety procedures related to parking operations policy and procedures.
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
- Full consideration will be given to applicants who apply on or before the priority review date indicated above.
- More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA Non-Exempt SLCC Information
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
