Dermatology Patient Services Representative and Medical Assistant

Responsibilities

• Greet arriving patients, providing a superior patient experience.
• Obtain authorizations, as required by payors, prior to patient being seen.
• Schedule patient appointments and complete on-demand eligibility checking.
• Correct any and all eligibility errors prior to patients being seen.
• Verify appointment information and notify nursing staff in accordance with procedure.
• Register and create records for new patients, assist patients in completion of necessary forms and consents.
• Obtain and verify current insurance information or other financial information, as necessary.
• Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
• Update patient demographic data in practice management system.
• Schedule and reschedule return appointments according to scheduling guidelines.
• Maintain continuity in communication supervisor regarding expected telephone calls, pages and potential patient service-related problems and availability of medical and administrative staff.
• Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
• Adhere to patient confidentiality and records release policies.
• Utilize office equipment for copying and fax transmission of documents.
• Maintain and balance individually assigned cash box with receipts.
• Perform end-of-day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposits.
• Manage automated reminder system, completing required follow-up action.
• Maintain a daily appointment schedule, notify nursing staff and providers of changes.
• Prepare new patient packets for the next day’s clinic.
• Utilize triage system for all patient related calls, in accordance with triage procedures.
• Answer calls and resolve issues patients have including scheduling and patient balances. If unable to resolve, take messages and forward to appropriate staff.
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider requests.
• Keep the lobby and front reception area clean. Periodically spot clean throughout the office and bathrooms.
• Learn about skin care products from our physicians and be able to answer basic patient questions about these products at time of sale.
• Provide support to medical assistants as necessary and cross train in the medical assistant role to understand full clinic function and flow
• Assist in managing autoclave and cleaning instruments for medical procedures
• Assist in surgeries as an as-needed Medical Assistant. Duties include: rooming patients, setting up sterile surgical trays, scrubbing into surgeries, assisting in cutting sutures, assisting lead MA in bandaging patients post-operatively.

Job Qualifications

Salt Lake Dermatology and Aesthetics is a relatively new medical facility so the ideal candidate should be very hands on and have an entrepreneurial mindset. In addition to this:

• 2 or more years of experience in similar function
• proficiency in typing and computer skills, as well as medical terminology
• able to multi-task, work well under pressure, and show initiative
• great customer service skills
• warm demeanor
• team-work spirit
• outstanding attention to detail

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Medical Specialty:

• Dermatology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $17