What are the responsibilities and job description for the Front Office Supervisor position at Salt Lake Marriott City Center?
FRONT DESK SUPERVISOR
Our ideal Front Office Supervisor will have prior hotel front desk experience. Marriott, FSPMS and MARSHA knowledge is a plus. Supervisors are expected to check in/out guests, be a guest’s advocate in both positive and negative situations, and provide outstanding customer service.
The Front Office Supervisor is responsible for overseeing the daily operations of the Front Desk and At Your Service staff to attain optimal guest satisfaction. Available to work am, pm, weekends, and holidays required.
Job Description
- Check-in/check-out hotel guests courteously and efficiently according to hotel standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
- Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness.
- Ability to proactively train team members in the moment and verbally coach.
- Ability to operate telephone console, to remain stationary at assigned post for extended periods of time, to understand guest inquiries and provide responses, to promote positive relations with all individuals who approach the Front Desk by telephone or in person.
- Ability to focus on guests’ needs, remaining calm and courteous, to think clearly, quickly and make concise decisions, to ensure security of guest room access.
- Ability to satisfactorily communicate with guest, co-workers and management to their understanding.
- Handle guest complaints with follow up to ensure guest satisfaction and report incidents thoroughly to the required managers.
- Ability to work well under pressure.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Monitor, send and distribute guest messages, mail and faxes.
- Document and confirm reservations and cancellations.
- Communicate pertinent guest information to designated departments/personnel.
- Adhere to all cashiering procedures.
- Maintain guest privacy and security at all times by following policies regarding key security and guest room numbers. Complete additional duties/tasks as assigned daily by management.
Job Type: Full-time
Experience:
- Front Desk: 1 year (Required)
Education:
- High school (Required)
Work authorization:
- United States (Required)
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Salt Lake City, UT 84111: Relocate before starting work (Required)
Work Location: In person
Salary : $18
