What are the responsibilities and job description for the BDC Customer Care Specialist/Warranty Admin Assistant position at Salt Lake Valley Buick GMC?
We are looking for a professional, driven individual to join our team! You will be trained by a great warranty admin while keeping our customers apprised on open recalls, first free oil changes, etc. The outbound calls are not sales lists, so no high-pressure environment!
Benefits
- Medical
- Dental
- Holiday
- Vacation
- 401(k) Plan
- Opportunities for advancement
Responsibilities
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Assist warranty admin with booking and closing repair orders
Keep notes updated on pending payments
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.