What are the responsibilities and job description for the Network Systems Engineer II position at Salt Lake Valley Emergency Communications Center?
Summary / General Purpose:
The Network Engineer will provide advanced technical assistance to system users for computer software, hardware, and peripheral equipment issues. Provide comprehensive administrative support for Virtual & Local Area Networks (VLAN) & (LAN) and Wide Area Networks (WAN). Manage IP addressing, switches, wireless controllers, and access points, as well as firewalls, VPN tunnels, MPLS, routers, and dynamic routing protocols.
Essential Duties and Responsibilities:
Level I
Support the daily operation and upkeep of network infrastructure: servers, data network, and phone systems.
Monitor network traffic, identify issues, troubleshoot, problem-solve, and implement solutions involving network equipment to ensure optimal performance.
Maintain servers and associated network gear, ensuring smooth operation.
Participate in the execution of new network security measures.
Investigate and resolve network vulnerabilities as identified by the department leader.
Assist with network management to include end-to-end connectivity, wiring, Server configurations, LAN/WAN system integrity, and wireless communication networks.
Maintain network security devices including firewalls, spam filters, intrusion detection systems, intrusion prevention systems, VPNs and remote access servers.
Monitor computer systems to optimize performance for networks.
Manage software for computers, phones, public address systems, and radios.
Utilize the ticketing system to provide software, hardware, and network technical support, problem-resolution, and training to system end-users.
Install, test, maintain, trouble-shoot, and repair computers, phones, public address system, and a variety of radio systems. Escalate and coordinate vendor repairs as necessary.
Participate in the evaluation, testing, and selection of new hardware and software systems.
Assist in planning and designing new installations, systems, and equipment.
Install and maintain electronic surveillance and security systems.
Make recommendations regarding hardware, software, and technology services budget.
Track and record parts, equipment, and technology assets, and conduct annual asset inventory.
Maintain licenses, hardware inventory, maintenance schedules, and ensure all workstations, laptops, and other devices are compliant with Anti-virus standards.
Ensure regular system back-up for all systems.
Collaborate with teams to maintain Criminal Justice Information System (CJIS) network compliance.
Maintain regular and predictable attendance during operating hours to perform the duties of the position, including on-call and flexible work schedule, and other duties as assigned.
Level II
Responsible for comprehensive record-keeping and reporting of technology licenses, contracts, and services.
Participate in the design and implement a robust network solutions such as Cisco routers/switches and firewalls.
Diagnose and resolve complex networking issues, ensuring minimal downtime.
Configure firewall rules, switch port settings, and Wireless Access Points.
Make recommendations for enhancements to boost network performance.
Recommend new network security measures.
Utilize the ticketing system to identify problems, conduct root-cause analysis, and recommend / implement solutions. Escalate as needed.
Level III
Design and implement robust network solutions such as Cisco routers/switches and Firewalls.
Develop enhancements to boost network performance.
Design new network security measures.
Analyze ticketing system data to design system changes and solutions to improve technology services.
Minimum Qualifications and Experience:
High School diploma or equivalent.
Eighteen (18) years of age or older.
One (1) year of job-related experience with Computer/Information Systems and networks or combination of education and experience.
Prior experience with Microsoft Server operating systems, Microsoft SQL, Windows 10 or newer versions
Time management and organizational skills to consistently meet deadlines.
Ability to work independently and as part of a team.
Demonstrated ability to work with a diverse audience of staff, customers, vendors, and general public, utilizing effective interpersonal, negotiation, and conflict resolution skills, always acting with integrity and professionalism.
Ability to speak, read, and write professionally, as well as compile, analyze and present information in English.
Proficiency with Microsoft Office suite of programs
Valid Utah driver license or ability to obtain within 2-weeks of date of hire.
Ability to pass drug screening, fingerprint and criminal background check.
Additional Experience Level II
Two (2) years of job-related experience Computer/Information Systems and networks
Associate’s degree in computer science, Information Technology, Management Information Systems or related field, or an additional 2-year combination of education and experience.
Strong understanding of network administration, software deployment, and networking concepts with hands-on experience with firewalls, TCP/IP protocols, and public DNS.
Experience supporting Data Science teams and research applications. Cloud experience (AWS).
Familiar with ITIL/ITSM best practice standards.
Additional Experience Level III
4 years of job-related experience Computer/Information Systems and networks
Bachelor’s degree in Computer Science, Information Technology, Management Information Systems or related field, or an additional 2-year combination of education and experience.
Preferred Qualifications and Experience:
Certifications such as Microsoft Certified System Administrator (MCSA), Microsoft Certified System Engineer (MCSE), Certified Information Systems Security Professional (CISSP), Cisco Certified Network Professional (CCNP), or other related certifications.
Certifications such as Network , CCNA, CCNP, Security , CYSA, MCSA, and AWS.
Microsoft productivity solutions such as Office Suite.
Experience in the Public Safety industry.
Proficiency in a second language such as Spanish.
Working Conditions:
Extended periods of typing and computer work, regular standing, walking, kneeling, bending, crouching, climbing, and occasional lifting up to 40 pounds in a building facility environment.