Network Systems Engineer

Summary / General Purpose:

The Network Engineer will provide advanced technical assistance to system users for computer software, hardware, and peripheral equipment issues.  Provide comprehensive administrative support for Virtual & Local Area Networks (VLAN) & (LAN) and Wide Area Networks (WAN).  Manage IP addressing, switches, wireless controllers, and access points, as well as firewalls, VPN tunnels, MPLS, routers, and dynamic routing protocols. 

Essential Duties and Responsibilities: 

Level I 

• Support the daily operation and upkeep of network infrastructure: servers, data network, and phone systems. 

• Monitor network traffic, identify issues, troubleshoot, problem-solve, and implement solutions involving network equipment to ensure optimal performance.  

• Maintain servers and associated network gear, ensuring smooth operation. 

• Participate in the execution of new network security measures. 

• Investigate and resolve network vulnerabilities as identified by the department leader. 

• Assist with network management to include end-to-end connectivity, wiring, Server configurations, LAN/WAN system integrity, and wireless communication networks. 

• Maintain network security devices including firewalls, spam filters, intrusion detection systems, intrusion prevention systems, VPNs and remote access servers.  

• Monitor computer systems to optimize performance for networks. 

• Manage software for computers, phones, public address systems, and radios. 

• Utilize the ticketing system to provide software, hardware, and network technical support, problem-resolution, and training to system end-users.  

• Install, test, maintain, trouble-shoot, and repair computers, phones, public address system, and a variety of radio systems.  Escalate and coordinate vendor repairs as necessary. 

• Participate in the evaluation, testing, and selection of new hardware and software systems. 

• Assist in planning and designing new installations, systems, and equipment. 

• Install and maintain electronic surveillance and security systems. 

• Make recommendations regarding hardware, software, and technology services budget. 

• Track and record parts, equipment, and technology assets, and conduct annual asset inventory. 

• Maintain licenses, hardware inventory, maintenance schedules, and ensure all workstations, laptops, and other devices are compliant with Anti-virus standards.  

• Ensure regular system back-up for all systems. 

• Collaborate with teams to maintain Criminal Justice Information System (CJIS) network compliance. 

• Maintain regular and predictable attendance during operating hours to perform the duties of the position, including on-call and flexible work schedule, and other duties as assigned.

Level II 

• Responsible for comprehensive record-keeping and reporting of technology licenses, contracts, and services.   

• Participate in the design and implement a robust network solutions such as Cisco routers/switches and firewalls. 

• Diagnose and resolve complex networking issues, ensuring minimal downtime. 

• Configure firewall rules, switch port settings, and Wireless Access Points. 

• Make recommendations for enhancements to boost network performance. 

• Recommend new network security measures. 

• Utilize the ticketing system to identify problems, conduct root-cause analysis, and recommend / implement solutions.  Escalate as needed. 

Level III 

• Design and implement robust network solutions such as Cisco routers/switches and Firewalls. 

• Develop enhancements to boost network performance. 

• Design new network security measures. 

• Analyze ticketing system data to design system changes and solutions to improve technology services. 

Minimum Qualifications and Experience: 

• High School diploma or equivalent. 

• Eighteen (18) years of age or older. 

• One (1) year of job-related experience with Computer/Information Systems and networks or combination of education and experience. 

• Prior experience with Microsoft Server operating systems, Microsoft SQL, Windows 10 or newer versions 

• Time management and organizational skills to consistently meet deadlines.

• Ability to work independently and as part of a team. 

• Demonstrated ability to work with a diverse audience of staff, customers, vendors, and general public, utilizing effective interpersonal, negotiation, and conflict resolution skills, always acting with integrity and professionalism.

• Ability to speak, read, and write professionally, as well as compile, analyze and present information in English.

• Proficiency with Microsoft Office suite of programs  

• Valid Utah driver license or ability to obtain within 2-weeks of date of hire. 

• Ability to pass drug screening, fingerprint and criminal background check. 

Additional Experience Level II 

• Two (2) years of job-related experience Computer/Information Systems and networks  

• Associate’s degree in computer science, Information Technology, Management Information Systems or related field, or an additional 2-year combination of education and experience.  

• Strong understanding of network administration, software deployment, and networking concepts with hands-on experience with firewalls, TCP/IP protocols, and public DNS. 

• Experience supporting Data Science teams and research applications. Cloud experience (AWS). 

• Familiar with ITIL/ITSM best practice standards. 

Additional Experience Level III 

• 4 years of job-related experience Computer/Information Systems and networks  

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems or related field, or an additional 2-year combination of education and experience.  

Working Conditions:

Extended periods of typing and computer work, regular standing, walking, kneeling, bending, crouching, climbing, and occasional lifting up to 40 pounds in a building facility environment.