Senior Manager Operational Technology Service Delivery

Requisition ID: 18281

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

Benefits

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200 hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking
  
  

Summary

The Operational Technology (OT) Service Delivery Manager will be responsible for developing, managing, and delivering common business shared service support to Operational Technology (OT) teams. This role encompasses the delivery of services including business analysis, project management, product management, business relationship management, organizational change management and other common business support functions. Additionally, this role will be responsible for partnering with Information Technology Services for the provision of these services and the development and management standardized financial and business reporting methodology, processes and tools for all OT teams.

The OT Service Delivery department will oversee the execution of technology projects within the Power System division. This will be achieved through the alignment of common services and strategy teams, ensuring effective project planning, personnel availability, and the strategic placement of project management, business system analysis, and organizational change management resources. Additionally, the department will drive the development and alignment of project methodologies, artifacts, processes, and reporting standards for power system projects.

The OT Service Delivery department will also provide liaison services between OT technology support teams and their respective departments. This ensures both tactical and strategic alignment in service delivery and project assignments while focusing on building key relationships and providing domain expertise.

This Senior Manager role is expected to have several direct reports, including a manager of business systems analysts, and multiple individual contributor roles that will support the coordination of services. They will act as the liaison to manage and improve Information Technology Services project services. This role will report directly to the Director of OT Strategy & Services.

What You'll Do

• Stand up and manage common shared services for business support functions for OT teams, including financial reporting, business analysis, project management, change management, procurement and other business support. Create a common set of procedures for support services, to align expectations and simplify process & delivery; ensure adequate service levels for delivered shared services. Analyze ongoing business support needs of OT teams and expand services as needed, including addressing future organizational design changes.
• Develop, monitor, and deliver the OT transformation projects and change management efforts, in collaboration with Power System, Information Technology Services, Cyber Security Services and Organizational Change Management (OCM) teams. Represent business interests by participating in the OT planning process.
• Develop, prioritize, and coordinate work plans and projects, ensuring team adherence to project milestones. Maintain accountability for project timelines and ensure effective communication of project status updates. Collaborate with Information Technology Services to source project requirements and standardize and improvement of project management methodology, processes and tools.
• Drive critical discussions with diverse stakeholders, effectively handling varying viewpoints. Utilize superior decision-making and coordination skills in ambiguous situations. Act as a trusted advisor, influencing stakeholders to act on product and technology matters.
• Understanding of Operational Technology competitive landscape and technology stacks in power networks, e.g., Generation, Transmission, Distribution. Knowledge of power networks, technology impacts across cross-functional teams, with ability to manage complex technology solutions and related impacts across cross-functional teams.
• Facilitate communication and collaboration while promoting effective relationship between business users and technology providers.
• Develop and leverage internal and external partnerships to maximize accomplishment of objectives.
• Provide embedded technology product management to enable strategic and tactical alignment, relationship and domain expertise, and development and maintenance of best practices across OTS.
• Handles other projects and duties as assigned.
  
  

Leadership Responsibilities

• Lead the OT Service Delivery Team and oversee the development, management, and delivery of common business shared service support to Operational Technology (OT) teams.
• Provides direct reports with a clear direction while setting appropriate standards of behavior.
• Delegates work appropriately and fairly while motivating and empowering others.
• Demonstrates an interest in and understanding of others.
• Adapts to the team and builds team spirit and recognizes and rewards the contribution of others.
• Sets clearly defined objectives and identifies and organizes resources needed to accomplish tasks. Monitors team member performance against deadlines and milestones.
  
  

What It Takes To Succeed

• Proven leadership capabilities, with experience in team development, talent management, and resource management in a shared service setting.
• Expertise in project management methodologies and tools.
• Experience delivering large-scale technology transformation projects, engaging a variety of stakeholders.
• Demonstrated ability in financial management and budgeting.
• Experience designing and implementing change management strategies.
• Excellent interpersonal, verbal, and written communication skills.
• Strong relationship builder and ability to influence others and manage change effectively across multiple departments.
• Knowledge of operational technology in power networks or related sectors where operational technology is used.
• Innovative mindset, with experience leading organizations through transformational change and creating a culture of innovation.
  
  

Experience

Minimum of 8 years cumulative and progressive professional experience

• 7 years of experience in a leadership role in a shared service organization or a related field
• 5 years of experience in designing, setting up, or delivering a shared service organization within the technology and power space, including overseeing support functions of financial planning and reporting, business analysis, project management, procurement, change management, and other support functions.
  
  

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.