What are the responsibilities and job description for the Front of House Manager position at Salt + Smoke?
Our Mission:
BBQ, bourbon, and beer are what we do, but people are who we are.
To learn more about our values and what we stand for, please click the link to learn more! Salt Smoke Values.
YOU'RE A GREAT MATCH FOR THIS ROLE IF YOU:
If you thrive in a high-pressure, fast-paced environment, can simultaneously have a commitment for excellence, hospitality, multi-task, and remain positive and upbeat, we want to hear from you! We are looking for a talented FOH Manager with a passion for service and a commitment to helping the restaurant run smoothly, for both the Front of House team and our guests.
START DATE & LOCATION
**This position is expected to start in March 2025, with the location to be determined. We will confirm the location closer to the start date, and specific details will be discussed with the hiring manager during the interview process.**
Locations include: Delmar, Hampton, Ballpark Village, Ellisville, St. Charles, and a new location in South County expected to open in April of 2025.
ESSENTIAL FUNCTIONS:
The Front of House Manager is responsible for the day-to-day operation and management of the restaurant as well as help in catering operations. They are responsible for supervising front of house staff and for reporting to the General Manager. Nothing is more important to us as Salt Smoke than HOSPITALITY.
- Manage a team of front of house staff including scheduling, training, and general supervision.
- Conduct training of employees on proper service practices on an ongoing basis, providing feedback to improve when necessary.
- Ensure that all cash-handling policies and procedures are followed by all staff in cash-handling positions.
- Uphold our standards of service by consistently and creatively saying "yes," to guest needs.
- Oversee that all opening and closing duties of the store are completed correctly and that cleanliness and order are maintained.
- Balance all daily and nightly cash drawers and POS.
- Conduct inventory and maintenance of par levels for the front of house.
- Provide excellent customer service to guests and excellent leadership to employees.
- Enforce and monitor all health, safety, and sanitation standards in their area.
- Handle guest complaints according to provided guidelines.
- Work closely with the Back of House Manager to provide a seamless experience.
- Other duties and responsibilities as assigned.
KNOWLEDGE AND SKILLS:
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment.
- Ability to timely identify and resolve basic issues as they arise.
- Ability to stand on feet for extended periods of time in varied climate conditions.
- Ability to understand, comply with, and ensure from all staff, proper food handling techniques according to state and local serving guidelines.
- Ability to remain composed and compassionate, even during stressful situations.
- Ability to work a flexible schedule, including evenings, weekends, and holidays. Scheduled days and times may vary based on business needs.
- Ability to carry and lift up to 50 lbs at times.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
EDUCATION AND EXPERIENCE:
- 2 years restaurant experience preferred
- ServSafe & Alcohol training preferred
- Must pass background check
- Experience using POS systems preferred experience with TOAST is a plus
COMPENSATION:
Compensation for this role will be discussed and finalized during the interview process, based on experience and qualifications. We are committed to offering competitive pay and benefits packages that align with industry standards and the scope of the role.
WHY WORK AT SALT SMOKE?
- Supportive and Inclusive Culture: At Salt Smoke, we pride ourselves on fostering a culture of warmth, belonging, and community — where everyone is valued, supported, and encouraged to thrive. Whether it’s our team, our guests, or our famous brisket, we deliver our very best in everything we do. If you’re passionate about making people feel welcome and delivering top-notch experiences, you’ll feel right at home here.
- Competitive Pay: We offer competitive pay and a reliable weekly paycheck.
- Advancement Opportunities: At Salt Smoke, your growth is our growth. We recognize the potential in every bestie and provide numerous opportunities for advancement. Whether you’re interested in moving into a leadership position, taking on a corporate role, or exploring positions in operations or with our commissary team, there’s a clear career path for you here!
- Benefits*: We offer an exceptional benefits package for eligible part and full-time team besties, including:
- Medical Coverage – PPO and HSA Plans
- Dental & Vision Insurance
- Company Provided - Life & AD&D Insurance
- Company Provided - Short-Term Disability
- Long-Term Disability
- FSA Dependent Care & Medical Plans
- 401(k) Retirement Plan – With Employer Match
- Paid Time Off, Holiday, and Sick Time (for Full Time Salaried Besties)
- Part Time Paid Time Off (for eligible Part Time Hourly Besties)*
- Employee Discounts
*Part time besties are eligible for benefits after 1 year of employment, with an average of 30 hours per week. If a part time bestie meets these requirements, they will also be eligible for the Part Time PTO policy.
WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER: We are committed to a work environment that supports, inspires, and respects all individuals. We promote, support, thrive and celebrate diversity, inclusion, and culture, which connects the entire Salt Smoke family.
Salt Smoke Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
STAY CONNECTED WITH US:
- https://saltandsmokebbq.com/
- https://www.facebook.com/saltandsmokebbq/
- https://twitter.com/saltandsmokebbq
- https://www.instagram.com/saltandsmokebbq
- https://www.linkedin.com/company/salt-and-smoke/
