Front of House Support - Salt + Smoke

YOU'RE A GREAT MATCH FOR THIS ROLE IF YOU:

If you thrive in a high-pressure, fast-paced environment, can simultaneously have a commitment for excellence, hospitality, multi-task, and remain positive and upbeat, we want to hear from you! We are looking for a talented individual with a passion for service and hospitality and a commitment to help the restaurant run smoothly, for both the Front of House team and our guests.

Host:

ESSENTIAL FUNCTIONS:

• Greet and thank guests, every customer, every time with warmth and kindness.
• Seat guests while maintaining a proper rotation. 
• Add guests to our wait list system with accurately quoted wait times. 
• Understand our reservation and seating policies and clearly communicate with guests. 
• Take to go orders in person or over the phone, and accurately distribute them to guests as they come up, ensuring that payment has been collected. 
• Finish all to go orders with to go sauces as indicated on the tickets. 
• Answer phone calls and questions about store hours, reservations, wait times, and menu items. 
• Maintain cleanliness of front door, inside and out, clearing window ledges from debris. 
• Keeping the host stand organized
• Maintaining all menus, wiping them down, and alerting management when running low on menus, kid's menus, crayons, or bar menus. 
• Ensure guests are always sat with appropriate menus and rollups at a CLEAN and sanitized table. 
• Restock wipes, crayons, kids' menus.
• Help to maintain the retail shelf with t-shirts. 

Food Runner/Busser: 

ESSENTIAL FUNCTIONS:

• Check plates for accuracy according to ticket modifications and allergy and dietary restrictions. 
• Finish plates with any garnishments necessary. 
• Ensure that meals are plated properly and presented according to standards before leaving the kitchen. 
• Operate as the primary communication point between servers and kitchen staff should any issues or modifications arise. 
• Deliver plates to guests using our seat numbering system with excellent customer service. 
• Answer any questions guests may have about their meals or requests for additional items they may need. 
• Maintain high levels of cleanliness in the kitchen according to sanitation procedures. 
• Pre-bus any empty dishes or glassware from tables as you see them. 
• Pre-Bus, clean and set tables efficiently.
• Package to go orders accurately and deliver to the host stand. 
• Ensure that ticket time standards are being met at all times and problem solve if they are not. 
• Stock to go stations, plate racks, and assist with any food preparation needed by the kitchen manager. 
• Stock and set-up service stations.
• Keep the restaurant clean and organized.
• Assist with spills, taking out linen bags and trash, restocking.
• Assist with table service, including delivering beverages and food from the kitchen, refill glasses as needed.
• Deliver excellent customer service.
• Handle customer requests in a timely manner.
• Other duties as assigned.

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER: We are committed to a work environment that supports, inspires, and respects all individuals. We promote, support, thrive and celebrate diversity, inclusion, and culture, which connects the entire Salt Smoke family.

Salt Smoke Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 STAY CONNECTED WITH US:

• https://saltandsmokebbq.com/
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• https://twitter.com/saltandsmokebbq
• https://www.instagram.com/saltandsmokebbq
• https://www.linkedin.com/company/salt-and-smoke/