What are the responsibilities and job description for the Contact Center Specialist position at Saltu Staffing?
We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.
Key Responsibilities :
- Answer incoming calls and electronic requests from patients, family members, and external parties
- Register new patients and ensure accurate data entry into the electronic medical record system
- Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
- Schedule healthcare appointments in accordance with system and clinic guidelines
- Interpret physician orders to schedule tests and procedures accurately
- Provide appointment details, required preparation instructions, and payment information
- Document patient messages and communicate them to administrative or provider staff
- Identify urgent patient situations and escalate appropriately for triage
- Maintain professionalism and composure when handling upset callers, escalating priority issues as needed
Top Skills :
Additional Notes :
Work Location : 301 N Washington Ave, Dallas, TX 75246 (On-site)
Parking Included : Yes
Interview Type : 2 rounds of interviews
Certification / Degree Requirements : High School Diploma Required
