What are the responsibilities and job description for the IT Support Technician position at Salud Para La Gente?

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. SALUD began in Watsonville in 1978 as a storefront free clinic, and is now a Federally Qualified Health Center. With 5 health center sites, 6 school-based health centers and over 400 employees, we provide high quality services to patients of all ages. We offer a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion.

We are seeking an experienced IT Support Technician to perform desktop, helpdesk, phone system and networking support tasks as needed. Technical and hands on, this position also includes participation on additional projects as needed. Some late night or weekend work occasionally required. As with all positions at SALUD, IT Support Technicians support our mission and patient-centered health care, as well as the core organizational values of quality, respect, integrity, partnership and compassion.

SALARY & BENEFITS

Salary Range : $33.30-$41.49

Competitive benefit package including medical, dental, vision, and life insurances, Voluntary Life Insurance, Voluntary Long Term Disability, 401(k) with Employer Contribution, EAP, Holiday pay and 19 days of PTO / year.

Responsibilities include, but are not limited to, the following :

Installs, configures and upgrades operating systems and software, using standard business and administrative configurations.
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Assists with moves, additions, and changes of computers and phones.
Pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Must perform in a team oriented atmosphere, working with end users and other IT Staff to determine the best possible method of supporting systems.
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
Acts as a technical resource in assisting users to resolve day-to-day computer related problems; acts as a centralized help desk to facilitate exchange of information and advice.
Assist with user account management, including creating new users, modifying user permissions and inactivating terminated users.
Provide support for off-site and on-site events as needed.
Maintain inventory pool reallocation and help maintain asset inventories.
Performs other duties of a similar nature or level as required

Requirements

EMPLOYMENT STANDARDS :

Proficiency with the following software : Windows 7, Windows 10, Windows Server 2012, MS Office including Word, Excel and Outlook.

Must have experience with desktop and laptop hardware.

Must possess the following network related skills : DNS, DHCP, Active Directory, TCP / IP.

Experience with remote communications : VPN, Wireless Cards and Remote Access.

Excellent verbal and written communication skills and ability to work with employees at all skill levels; including the ability to translate and communicate technical and analytical issues to all types of end users.

Ability to work under considerable pressure managing multiple tasks and priorities.

Motivated self-starter personality; must be able to work independently and in a team.

Demonstrates the ability to produce high-quality results with attention to details.

Strong interpersonal, leadership, and team communications skills are essential; must be able to clearly document processes, policies, and procedures in a timely basis.

Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired (Hospital / Medical experience and support a plus).

Effective organization, time management, prioritization, follow-up and follow-through skills.

Ability to give and receive feedback.

MINIMUM QUALIFICATIONS

2 years' experience assisting and / or managing an IT operation.

Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.

Application support including : Microsoft Windows, Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, Anti-Virus, Backup / Restore, Medical Data Systems, Accounting software.

PHYSICAL REQUIREMENTS

Standing, walking, sitting, typing, reaching, bending, moving and / or lifting up to 50 pounds.

Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].

Salary : $33 - $41

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