Business Operations Analyst

Salud Revenue Partners (Salud) is a technology-enabled service company with leadership and a high-performance culture that partners with healthcare providers nationwide to improve their revenue cycle performance.

Our vision is to be a national model for the delivery of revenue cycle services. We are at the forefront of innovation, applying next-generation process automation and artificial intelligence to focus on the most productive work to help healthcare organizations resolve difficult accounts receivable, find gold in zero balance accounts, achieve the highest coding accuracy, and carry out patient-centered solutions to self-pay.

At Salud Revenue Partners, you can work for an organization dedicated to your employee development as well as delivering unparalleled results for our customers. We give staff objectives, exceptional training, and technology-enabled resources to accomplish goals and then set them free to get the job done. We encourage fresh ideas and a collaborative approach to delivering industry-leading solutions to clients.

About

What do our staff say about Salud? In May 2024 we were certified a Great Place to Work (again!), below are a few of our survey results:

• 94% of our employees say this a great place to work!
• 99% of our staff say, "When you join the company, you are made to feel welcome."
• 98% of our employees say, "When I look at what we accomplish, I feel a sense of pride."
• 97% of our employees say, "People are encouraged to balance their work life and their personal life."
  
  

We are seeking a detail-oriented and results-driven Operations Analyst to optimize the day-to-day operations of our organization. In this role, you will analyze workflows, identify inefficiencies, and recommend actionable solutions to enhance productivity and streamline processes. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and the ability to translate data into actionable insights to support operational success.

Key Responsibilities

• Operational Analysis & Improvement:
• Evaluate existing processes and systems to identify inefficiencies and areas for improvement.
• Develop and implement strategies to optimize workflows and resource allocation.
• Data Analysis:
• Collect, organize, and analyze operational data to identify trends, gaps, and opportunities.
• Create detailed reports and dashboards using tools such as SQL, Excel, Power BI, or Microsoft CRM to present insights to stakeholders.
• Collaboration & Communication:
• Work closely with cross-functional teams to ensure alignment of operations with business objectives.
• Work one on one
• Present findings and recommendations to senior management (internal or client facing) in a clear, concise manner.
• Process Documentation:
• Develop and maintain documentation of operational processes and procedures.
• Provide training and support to teams to implement process changes effectively.
• Problem-Solving:
• Act as the first point of contact for operational issues, troubleshooting challenges, and proposing solutions in a timely manner.
  

Qualifications

• Education: Bachelor's degree in business administration, operations management, data analytics, or a related field.
• Experience:
• 2 - 4 years of experience in an operations or business analyst role is a plus
• Proven track record of identifying and implementing process improvements.
• Technical Skills:
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI).
• Familiarity with CRM systems.
• Knowledge of process mapping and workflow optimization tools is a plus.
• People Skills:
• Excellent analytical and critical-thinking skills.
• Strong communication and presentation skills, with the ability to convey complex data to non-technical audiences.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
  

Competency

• Stress Management/Composure
• Results Driven
• Technical Capacity
• Problem Solving/Analysis
• Customer/Client Focus
• Teamwork Orientation
• Collaboration Skills
• Time Management
• Communication Proficiency
  
  

Supervisory Responsibility

This position has no supervisor responsibilities.

Work Environment

This is a hybrid role. The ideal candidate will spend part of their time in our office located in West Lafayette, IN and part of their time working from home.

This job operates in a professional cubicle or home office environment where standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines are utilized. The noise level in the work environment is usually minimal.

Physical Demands

While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to touch, type, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual may occasionally lift and/or move up to 10 pounds.

Position Type/Expected Hours of Work

This is a full-time hybrid position with the expectation that the employee will work 40 hours a week & will be in the office a few days in the week.

Travel

Travel when necessary for client work or training is expected for this position.

Why Join Us?

• Be part of a dynamic team committed to driving operational excellence.
• Enjoy opportunities for professional growth and development.
• Contribute directly to the success and efficiency of our organization.