What are the responsibilities and job description for the Data Center Technician Lead position at Salute Inc.?
Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.
At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Data Center Team Lead:
The Team Lead will be responsible for managing a team of up to ten employees while performing structured cabling and server rack deployments in a data center environment. Technical training will be conducted on the job and not a requirement for this position. The Team Lead will be required to have strong Microsoft Office, administrative and leadership skills. The Team lead will be responsible for training, client communication, team safety, QA/QC of completed work, tracking work schedule, and assigning tasks to employees.
Salary - $58,240.00
Responsibilities and Required Skills:
- Ability to develop shift schedules and manage teams
- Understanding of project controls and how they affect project completion
- Assist in managing and executing the budget
- Understand contractual requirements and translate into executable plan for team
- Ability to establish a strong rapport with client representatives and to maintain a working relationship
- Excellent understanding of customer service principles
- Strong observational skills and problem-solving ability
- Strong communication skills (written and oral). Ability to create professional and error free reports
- Adept at utilizing Microsoft suite skills
- Manage shift operations, delegate tasks to team members and translate vision of leadership to field staff. Operate, monitor, and maintain equipment. Respond to abnormal conditions indicated by facility systems
- Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work
- Monitor the performance/note deficiencies of contract service providers and recommend changes as necessary
- Perform other related duties and assume responsibilities as assigned by management
- Support the delivery of data center services, including colocation, telecommunications services, deployment of additional services to customers and support of internal business systems
- Acts as an operational contact for data center clients, vendors, and carriers as it relates to colocation, connectivity, and network products and services
- Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in it, telecommunications rooms, and customer space
- Performs unscheduled checks on work to assess and document quality
- Responsible for final product delivery in the absence of an available tech level-iii
- Site safety champion
- Performs safety spot checks, documents best practices, and non-conformance to safety policies/procedures
- Interacts with salute EHS representative
- Available to assist with regional safety investigations as required
- Fosters a strong team culture
- High level of proficiency with no supervision for daily tasks
- Supervises small number of employees / teams: responsible for team member performance and growth potential
- Ensures team member training compliance
- Responsible for AHA, THA, MOP’s, and SOP’s
- Timesheet approvals and discrepancy tracking
- Documents, files, performs spot-checks, and maintains safety info
- Completes personnel reviews, disciplinary reports, and performance management system documentation
- Completes timesheet approvals
- Aware of current and future purchase order(s)
- Resolves schedule conflicts and critical path impedances that affect project completion and invoicing
- Understands change order principles
- Contributes to controlling labor costs related to project completion
- Engages within the field and local staff meetings to provide communication on personnel status and team dynamics/human relations as required
Preferred:
- Hands-on experience with mission critical operations and understanding of data center environment operations
- Well versed in client-specific core competencies. Able to fill in or direct subordinates to accomplish job related tasks
- Complete planned and unplanned corrective maintenance work assignments, utilizing your skills, and under the direction of engineering, mechanical, electrical, and other technical subject matter experts (SME's)
- Has a strong technical aptitude and a firm understanding of best practices within the data center industry
If your professional growth and compensation trajectory are restricted in any way, consider –
- Stepping into a role with a nationally recognized leader in the Mission Critical market
- Working with an employer who maintains a corporate philosophy to hire only our nation’s best
- Who invests in and are unilaterally committed to continuing the enrichment of their employees
If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
Military experience preferred.
Monday - Friday - 6:30am - 3:30pm. May be required to work weekends when necessary. (40-hour work week)
Salary : $58,240
