What are the responsibilities and job description for the Crew Member Day Shift position at Salz Management LLC?
Principal Responsibilities and Key Activities:
· Holds the Guest as their most important priority at all times
· Handles high pressure situations calmly
· Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
· Understands all hospitality standards and holds self-accountable for them
· Must complete all required training on Dunkin University
· Contributes to inside and outside cleanliness standards
· Acknowledges all Guests and is highly responsive to needs and special requests
· Communicates Guest feedback to restaurant management
· Educates Guests on product line and added value available to them
· Adheres to all uniform and grooming standards
· Communicates in English and seeks assistance to improve communication skills
· Actively participates in meeting all cleanliness, safety and sanitation standards
Works with other Team Members:
· Treats people fairly and with respect
· Assists in training and coaching of new Crew Members
· Recognizes other team members for team contributions
· Actively learns and takes on new assignments and responsibilities
· Is accountable for their behavior and performance
· Shows up for work as scheduled and is ready to work on time
· Stays focused on the Guest and accomplishes all work assignments with excellence
· Responds positively to coaching and direction given
· Capable of counting money and making change
· Able to operate restaurant equipment (minimum age requirements may apply)
· Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Qualifications:
· Must be able to fluently speak/read English
· Capable of counting money and making change
· Must also be able to lift 30 lbs
· Able to operate restaurant equipment (minimum age requirements may apply)
· Guest Focus – anticipate and understand guests’ needs and exceed their expectations
Benefits Include:
· Weekly Pay
· Sick Time Off
· Employee Meals
· Medical, Vision and Dental Insurance with Company contribution (full time employees)
