What are the responsibilities and job description for the Customer Experience Manager position at Sam's Club?
Job Overview:
Sam's Club is seeking a skilled Customer Experience Manager to oversee the front-end operations, ensuring seamless member experiences and exceptional customer service. This role requires strong leadership, communication, and problem-solving skills to manage a team and drive business results.
Key Responsibilities:
- Lead a team of sales associates and provide coaching and feedback to improve performance
- Supervise front-end operations, including cash handling, stockroom management, and member service
- Develop and implement strategies to drive sales growth and increase member satisfaction
- Collaborate with other departments to ensure smooth operations and resolve issues promptly
- Maintain high standards of customer service and adhere to company policies and procedures
Requirements:
- 6 months retail experience, including operating front-end equipment
- 6 months customer service experience
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Basic math skills and accuracy with handling cash
Benefits:
- Competitive hourly wage range ($20.00 - $28.00)
- Performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Salary : $20 - $28
