What are the responsibilities and job description for the Customer Service Representative position at Sam's Club?
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team at Sam's Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and supporting the overall success of our club.
Sales Floor Responsibilities
- Provide excellent customer service by greeting members, answering questions, and resolving issues in a professional and courteous manner.
- Assist members with purchases, process transactions accurately, and maintain a clean and organized sales floor environment.
- Support sales floor operations by restocking shelves, facing merchandise, and maintaining visual displays.
- Collaborate with colleagues to achieve sales goals, meet customer needs, and provide a seamless shopping experience.
Requirements
- Bachelor's degree or equivalent work experience in customer-facing roles.
- Proven track record of providing exceptional customer service in a fast-paced retail environment.
- Ability to work effectively in a team environment, communicate clearly, and adapt to changing priorities.
- Basic math skills and accuracy with handling cash, operating a point-of-sale system, and managing inventory.
