What are the responsibilities and job description for the Member Assist Cart Attendant position at Sam's Club?
Job Description:
We are looking for individuals who take pride in their work to shape the entire shopping experience of our members by giving them a positive first and last impression.
In this role, you will be responsible for ensuring that our parking lot is well-kept, including helping members with their purchases, ensuring there are carts ready and available, assisting members with loading their vehicles, and supporting the creation of a great member experience.
This means being constantly on your feet and on the go, rain or shine, sleet or snow. Our members count on you.
You will make an impact by:
- Maintaining a positive attitude by smiling, greeting, and thanking members
- Providing exceptional customer service to members across the club as needed, answering any questions they may have
- Maintaining a clean, neat, and member-ready area
The Member Assistant – Cart Attendant is a great way to start a fulfilling career at Sam's Club.
Key Responsibilities:
- Ensures club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management
- Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
Benefits:
- Competitive pay
- Performance-based incentive awards
- Health benefits include medical, vision, and dental coverage
- Financial benefits include 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
