What are the responsibilities and job description for the Shift Supervisor Slot position at Sam's Town Hotel & Casino, Shreveport?
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for supervising the daily operations of players club representatives and programs. Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for supervising the daily operations of players club representatives and programs. Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
- Provide direction and support for player’s club representatives while assisting with guest accounts, point redemption and promotional entries.
- Assist players club manager with daily operations such as: departmental schedules, training, evaluations, memos, payroll and other administrative duties as needed.
- Possess knowledge of all special events and promotional activities to communicate with representatives and provide customer service to guests.
- Provide customer service to guest inquiries, special requests or complaints.
- Possess thorough knowledge of player tracking system.
- Issue complimentary services to guests consistent with company policy.
- Maintain adequate inventory levels of player’s club equipment, supplies, prizes and promotional items.
- Must be at least 21 years of age.
- High School Diploma or equivalent.
- Must have a minimum of one (1) year gaming or players club experience.
- Proficient in player tracking system and MS computer applications.
- Strong verbal and written communication skills and customer service skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
