What are the responsibilities and job description for the Assistant Operations Manager position at Sam's Xpress Car Wash?
We are currently seeking a motivated individual to join our team at one of many locations as an Assistant Manager. This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high quality customer service to car wash customers and the employee. The Assistant Manager is accountable for overall performance of the team during assigned shift. The Assistant Manager will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sams Xpress® Car Wash makes our mark as the new benchmark for dynamic and friendly service.
Essential Duties and Responsibilities
- Foster a positive work environment that reassures open and honest dialogue, feedback and innovation
- Motivate car wash team to achieve their best performance through continuous coaching and development
- Communicate both verbally and in writing with all levels of employees
- Maintain accurate records and documentation as required
- Ensure adherence and compliance with all established policies, procedures and processes
- Responsible for ensuring a professional appearance and attitude at all times
- Accountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
- Promote sales, manage expenses and maximize profitability
- Accountable for overall performance of the team during assigned shift
- Establish, demonstrate and recognize exceptional customer service to ensure customer satisfaction
- Provide associates the tools necessary to ensure exceptional customer experiences and interactions
- Serve as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift. Document all complaints and communicate with the Manager
- Provide positive resolutions to challenges and / or concerns from customers
- Maintain a neat, clean and organized overall site appearance at each location
- Other duties as assigned by the location Site Manager
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
FURTHER INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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