What are the responsibilities and job description for the Customer Service Representative position at Sam's Xpress Car Wash?
At Sam's Xpress Car Wash, we are committed to providing an exceptional customer experience. As a Crew Member, you will play a vital role in delivering this promise by ensuring that our customers receive the highest level of service and care for their vehicles.
Key Responsibilities:
- Direct guests to the entrance of the wash station and guide automobiles onto the conveyor of the automatic mechanism
- Clean the front and rear of vehicles using brushes and detergent
- Activate the wash mechanism and observe its operation to detect any issues, with a focus on safety and service at all times
- Assist guests with the pay station and products and services
- Greet and interact with guests after their wash is complete
- Ensure the quality of the car wash process
- Assist with opening and closing operations, including cleaning duties
Requirements:
- Great customer service focus
- Strong communication skills
- Ability to manage multiple priorities simultaneously
- Enjoy working as part of a team
- Possess and display a positive attitude
- Reliable transportation
- Will to submit to and ability to pass pre-employment testing
Physical Demands:
- Regularly required to stand for long periods in various weather conditions
- Frequently required to use hands to perform tasks and reach with arms and hands
- Regularly required to lift and move items up to 20 pounds without assistance, occasionally requiring assistance for heavier items
