What are the responsibilities and job description for the OP Office Manager position at Samaritan Daytop Village?
Overview
Office Manager
Healthcare staff can work anywhere….The BEST work with US!
A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.
Samaritan Daytop Village, serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.
The Role
Under general direction of the Program Director, the Office Manager is responsible for directing and coordinating the general administrative functions of the secretarial/clerical support staff and ensuring smooth and efficient operation of the front end of the Clinic. In addition, the incumbent in this position performs a variety of secretarial, clerical and administrative tasks. This work is carried out in support of the mission and goals of Samaritan Daytop Village.
Responsibilities
What You Will Do
- Directs and coordinates daily operations of front end of Clinic, including flow of work and direct supervision, training and mentoring of secretarial/clerical support staff.
- Screens incoming telephone calls and handles requests regarding scheduling and/or patient information.
- Oversees staff obtaining patient history on initial visit to Clinic.
- Ensures complete billing information is obtained from each patient.
- Greets incoming patients and refers them to appropriate person.
- Maintains a calendar for Clinic staff to ensure timely and accurate scheduling of patient appointments.
- Reviews, logs, sorts, and compiles pertinent information in order to prepare and send out routine correspondence, memos, documents, and reports as directed.
- Handles confidential matters as requested by Program Director.
- Ensures that Clinic patient files are maintained, updated, completed and that information is easily accessible.
Qualifications
Who You Will Be
- High School diploma or equivalency.
- At least Five (5) years' proven experience as an Office Manager or Administrative Assistant or other related clerical roles within a Clinic setting.
- Hands on experience with office machines (e.g. printers, fax machines, etc)
- Computer literacy including proficiency in Microsoft Office Suite and EHR.
- Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
- Ability to display a positive attitude and demeanor personally and professionally.
- Excellent time management skills ability to multi-task and prioritize work.
- Ability to work independently with little supervision.
- Attention to detail and ability to identify and resolve issues in a timely manner.
- Evidence of excellent interpersonal skills; ability to supervise, coach, mentor, develop, train and teach staff.
