What are the responsibilities and job description for the Implementation Coordinator position at Samaritan Fund Program?
Company Overview
Here at the Samaritan Fund Program, we help give the Peace of Mind to Heal to individuals and families struggling with high-cost diseases by sourcing funds to pay for their medical bills through third party sponsors.
Position Overview
As the Implementation Coordinator, you will introduce, educate, and onboard applicants. In your role, you will also maintain a portfolio of participants you onboard onto the program and existing participants. Participants generally have complex medical conditions and require ongoing support. Your highest priority is maintaining an effective relationship while showing compassion for their ongoing health struggles.
Duties
- Manages and maintains a portfolio of 80-100 program participants at a time.
- Process applications to determine cases that may be eligible for the program and passing on for review.
- Introduce potential applicants to the Samaritan Fund Program, gather medical information, answer questions about the program, and set expectations all while exercising strict confidentiality.
- Maintains, understands, and grows knowledge of complex medical conditions,
- Educate applicants on medical insurance, financial assistance, and care options available, including advantages, disadvantages, and limitations, and assist in decision-making.
- Assist participants in communicating with their medical providers with questions, confirming information, finding solutions, etc.
- Orders debit cards for participants.
- Collaborate with internal departments to facilitate client need fulfillment.
- Establish and maintain meaningful relationships with participants.
- Communicate with outside Foundations and other assistance programs.
- Assist applicants with applications.
- Facilitate funding requests to the Foundation on behalf of participants.
- Educate providers, case workers, advocates, etc. on Samaritan Fund Program.
- Ensure accurate record-keeping within the internal Salesforce system.
- May be responsible for other duties as needed, depending on the specific needs and priorities of the company.
Skills
- Communication
- Problem-solving
- Organization
- Team-player
- Advocacy
- Compassion
- Customer Service
- Adaptability
Qualifications
- Effective Organizational and Time Management Skills
- Strong Multitasking and Prioritization Skills
- Ability to Work Independently and as Part of a Team
- Strong Attention to Detail
- Effective Communication
- Proficiency in Microsoft Office Suite
- Proficiency in Salesforce or other CRM
Position Type & Benefits
- Full-time, Non-exempt
- Location – Metairie, Louisiana office
- Time off
- Medical, dental, and vision insurance
- SIMPLE IRA matching
- General requires overtime during peak seasons.
- Compensation is based on education and experience.
- Reports to the Director of Participate Experience
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
