What are the responsibilities and job description for the Patient Accounts Assistant position at Samaritan Hospital?
Full-Time
Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.
Role qualifications:
Education
- High School graduate
Experience
- Customer service & hospital admissions operations experience preferred
Licenses/Certificate
- None
Position responsibilities:
- Greet all patients with courtesy and register patients at semi private admitting desk with entering complete and accurate information on the admission record
- Answer Operator phones and direct calls to the appropriate offices
- Collect and post payments with printing receipts and apply payments to the correct accounts for all money received
- Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed
- Answer patient questions regarding bills and direct them to appropriate staff
- Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees
- Work holiday rotation and cover evening/weekend as needed
- Record and deposit patient valuables properly as needed
- Scan and Index all payments and correspondence received
- Check insurance eligibility on each patient registration & assist with eligibility reports & work queues
- Completely and accurately register outpatient and inpatients, obtaining copies of insurance cards and necessary signatures on medical & financial documents
- Adding and editing doctors in the computer system
- Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities
- Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
- Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts
- Assist with Medicare Bad Debt report
- Assist with daily mail duties for received & outgoing mail for Samaritan
- Prepare morning census and complete necessary paperwork on weekends
- Cover Receptionist, Registration, and ER Registration as needed
- Secure and lock hospital doors after day & weekend shifts
- Assist with orientation process for new employees
- Complete E-Learning and job competencies as required
- Perform other duties as directed by the director
Essential skills and experience:
- Customer service experience
- Excellent interpersonal and communication skills
- Strong team player
- Basic computer proficiency
- Time management
- Ability to organize and manage multiple priorities
- Commitment to hospital values
- Problem resolution at a functional level
- Telephone etiquette skills
